Earlier quoted context omitted.
You didn't get mugged. Please don't downplay muggings. Getting mugged is much worse than paying too much because of a software error. Tfl always reimburses and they pay out to any bank account, you just have to call them for the details. I can understand that it's annoying but that wasn't mugging. Did you report the faulty purple reader? Those are used by several thousand people per day, I've never seen card readers…
Wait. What? In 2017? There are instructions and I have to report broken equipment? I have to figure out instructions on payment system?! There's no button to handle it all on my phone? Cabs should either operate as well as Uber or die. Instead of figuring out how to become as good or better than Uber they are trying to push Uber out. That just means someone else would show up.
Only problem is during the school run time as many parents don't want "Oliver" or "Lucinda" to slum it with the poor kids on the school bus