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How Booking.com manipulates users

ro-che.info

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Re: How Booking.com manipulates users

#181
post #172
post #147

Earlier quoted context omitted.

Yeah, they're all about A/B testing, not automated testing. The article shows what you get when you laser focus on CRO. They do very well though, and are probably the top hotel booking site? Definitely a lesson in there somewhere.

what does CRO stand for?

[deleted]

Re: How Booking.com manipulates users

#182
post #172
post #147

Earlier quoted context omitted.

Yeah, they're all about A/B testing, not automated testing. The article shows what you get when you laser focus on CRO. They do very well though, and are probably the top hotel booking site? Definitely a lesson in there somewhere.

what does CRO stand for?

[deleted]

Re: How Booking.com manipulates users

#183
post #160

Earlier quoted context omitted.

I am certain that booking pays at least 10k over market in Amsterdam

Market rate in Amsterdam is pretty low compared to the US salaries you see all over the internet. According to Glassdoor for example the average salaries for Software Engineer are: - US: $103k - NL: €45k For somebody who's moving halfway across the world anyway, I can imagine they'd prefer to look for a job in the US. Edit: The comments below are all correct. I didn't mention any of the secondary benefits since the i…

while true, this doesn't tell you the whole story. insurance, taxes and pension are calculated way differently from the US. Also prices for those 3 are way different.

Re: How Booking.com manipulates users

#184

What if the manpulation was easily avoidable? The last time this website came up on HN (same issue), I conducted an experiment. The annoyances and manipulation described by the blogger sounded like it relied on Javascript and graphics. I wanted to see how far I could get without using a graphical browser. I was able to 1. search hotels, 2. return a list of properties in CSV/JSON/TXT, 3. return prices and 4. book. It…

greasemonkey script!

Re: How Booking.com manipulates users

#185
post #5

This is what A/B testing does to a popular site. You test for immediate customer engagement but cannot (easily) test long-term customer loyalty. This is why booking.com has become the largest online hotel booking site in several continents. Nevertheless, I think it will eventually be their downfall.

You mean like this from last month where they listed the same hotel in New York City as both a 3 star and a 4 star: https://www-moneysavingexpert-com.cdn.ampproject.org/c/www.m...

Yes, among many others.

Re: How Booking.com manipulates users

#186

I thought about interviewing for them in Amsterdam. The recruiter put me in touch with one of their people and she explained to me everything was in Perl, there were little to no automated tests and developers often pushed straight to production. I said I had only worked in perl shops that were migrating from it to Scala or Python. She said, "Well we have no intention of moving." Like I say with all recruiters, I sai…

I think this needs to be said: there is literally nothing wrong with using PERL as an implementation language. You might dislike PERL, but simply using it is not a red flag.

Agree. Ditto not having drunk the Kool-aid on automated testing, as long as you have a viable alternative to achieve the same end (although I will admit that I find the idea of great monitoring and automated rollbacks a bit stressful on the face of it; you could mitigate that with good discipline around releases though).

Re: How Booking.com manipulates users

#187
post #175

Earlier quoted context omitted.

How about being a grownup and actually take the damn call? Could you not just tell him you weren’t interested rather than being so ignorant? For a whole month I mean, really?

Part of being a grownup is doing whatever the hell you want. If you don't want to pick up that phone (and have a potentially awkward conversation with some sleazebag recruiter that's trying to sell you on a shit job you don't want), don't . This reminds me of the people that think women (or men) that don't want to go out with them owe them some kind of explanation. No, dude. Get some social awareness and move the fuc…

It's not the same thing. You can skip a call out of the blue, but after you have had some kind of interaction, is really good manners to have open and direct discussion. Both professionally and in the example you mention.

Re: How Booking.com manipulates users

#188
post #175

Earlier quoted context omitted.

How about being a grownup and actually take the damn call? Could you not just tell him you weren’t interested rather than being so ignorant? For a whole month I mean, really?

Part of being a grownup is doing whatever the hell you want. If you don't want to pick up that phone (and have a potentially awkward conversation with some sleazebag recruiter that's trying to sell you on a shit job you don't want), don't . This reminds me of the people that think women (or men) that don't want to go out with them owe them some kind of explanation. No, dude. Get some social awareness and move the fuc…

Part of being a grownup is doing whatever the hell you want. If you want to ring that phone (and have a potentially awkward conversation with some immature developer that's not yet picking up on your opportunity), do it.

Goes both ways.

Re: How Booking.com manipulates users

#189
I don't get it why people complain all the time and still use it? Even their parent company Priceline UX is much better, then there's Expedia and other sites. I would never book anything on Booking because it's plain ugly and keeps design from 1998, even Craigslist looks modern in comparison.

Their hiring and interview process, at least in product management - it looked like they are fishing for fresh ideas on what to A/B test on their website. All the talk was focused around it. Answering the questions they didn't give a single direct answer only extremely vague ones. Red flags all around.

Re: How Booking.com manipulates users

#190
post #172
post #147

Earlier quoted context omitted.

Yeah, they're all about A/B testing, not automated testing. The article shows what you get when you laser focus on CRO. They do very well though, and are probably the top hotel booking site? Definitely a lesson in there somewhere.

what does CRO stand for?

Conversion rate optimisation
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