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How Booking.com manipulates users

ro-che.info

171–180 of 316 posts

Re: How Booking.com manipulates users

#171

This post has some decent points about reviews and the fine print, but the rest comes off as a bit precious. I travel a lot and have used Booking.com to save myself quite a bit of money over the years. I still regularly compare their prices with other sites and they are pretty consistently cheaper than competing sites. The "hurry" parts of their site do induce a little anxiety but I tend to also appreciate the real t…

The real time information includes bookings made months away from your desired dates.

Re: How Booking.com manipulates users

#172
post #147

Earlier quoted context omitted.

This is true. It might make it a bit better knowing that they’re hiring a few of the top Perl people in the world (Yves, Rafael, Ævar), but indeed, everything is Perl. They’re managing to hire quite a lot of people, by the way, but the compensation is a lot higher than what’s normal in NL. With regards to their testing procedures, the way I understand it is that they’re focusing on mitigation using clever monitoring/…

Yeah, they're all about A/B testing, not automated testing. The article shows what you get when you laser focus on CRO. They do very well though, and are probably the top hotel booking site? Definitely a lesson in there somewhere.

what does CRO stand for?

Re: How Booking.com manipulates users

#173

Well, I am joining Booking.com as frontend engineer this November and this makes me a bit worried. The only reason I chose to join Booking was Amsterdam (I wanted to live/work outside India for a couple of years). I have also heard the tech stack is kind of old and so learning-wise it might be an issue. Any tips on surviving and keeping the learning curve straight from a current/former employee?

Hey! Congrats! I'm just curious about interview process in Booking.com. Are they same as typical data structures and algorithms oriented interviews? Did they let you know about their tech stack?

Re: How Booking.com manipulates users

#174
post #22

To anyone from Booking.com reading this: I'll go elsewhere next time I need to book a room. Dark patterns may help profits in the short-term, but they're terrible for your brand. Just ask TicketMaster. It isn't just tech-savvy users that will catch on to this either. If an everyday user uses Booking.com, reads reviews and thinks their room will be great, but then has a bad experience, they're going to stop trusting B…

The impact is worse than just hurting brands. After hotels.com boned me, I've soured on the very notion of online bookings, price comparison sites for travel stuff, trusting ratings. Caveat emptor (aka Freedom Markets™) is bad for business because it increases transaction costs (friction). Reforms like consumer protection regulations are championed by businesses trying to make an honest buck once they get tired of th…

Can you describe what happened with hotels.com? I've been using them exclusively because my travel is so random and it's just easier to have all the hotel bookings in one place. But it does make me uncomfortable that I'm getting taken advantage of in one way or another. Thx in advance.

Re: How Booking.com manipulates users

#175

I thought about interviewing for them in Amsterdam. The recruiter put me in touch with one of their people and she explained to me everything was in Perl, there were little to no automated tests and developers often pushed straight to production. I said I had only worked in perl shops that were migrating from it to Scala or Python. She said, "Well we have no intention of moving." Like I say with all recruiters, I sai…

How about being a grownup and actually take the damn call? Could you not just tell him you weren’t interested rather than being so ignorant? For a whole month I mean, really?

Part of being a grownup is doing whatever the hell you want. If you don't want to pick up that phone (and have a potentially awkward conversation with some sleazebag recruiter that's trying to sell you on a shit job you don't want), don't.

This reminds me of the people that think women (or men) that don't want to go out with them owe them some kind of explanation. No, dude. Get some social awareness and move the fuck on.

Re: How Booking.com manipulates users

#176
post #111

Earlier quoted context omitted.

Even worse. I went to a horrible, horrible hotel in Prague (which at the time was the #1 result, don't know if still is). My (obviously) bad review, while polite and with pictures attached, was ignored after 3 weeks in limbo. Not explicitly refused, no explanation. Just poof, never happened. And support is also ignoring my questions. All that being a "Genius" user. Unfortunately I don't have Twitter so no public-sham…

I usually check reviews on Google maps and tripadvisor before making a decision on a multi-night stay, but for the 1 nights I can usually get by well enough with photos and the sites own reviews. Though for what it's worth, the hotels that offer the 10% discount for genius members on booking are usually real discounts, but it's about the only "real" thing I look at on booking.

Concur. I always cross-check on TripAdvisor. It sometimes feels obsessive, but on an expensive trip, a bad night can mess up several subsequent days. Hotels/Booking.com are selling, and many of the customers are not frequent travelers -- turkeys ripe for the plucking.

Re: How Booking.com manipulates users

#177

Earlier quoted context omitted.

>"It's hard to quantify negative impact of future dealings, but it's even harder to say Booking.com should change their methods when the people aware enough to be annoyed continue to give them money" Please tell me how to avoid the duopoly that is Booking.com(Priceline Group) and Expedia in Europe? Especially so when making new booking on short notice. Booking.com has maintained close to 60% market share: http://www.…

Go direct

Unfortunately directly booking with the hotel has drawbacks as well. 6 months ago I booked The Pullman Hotel in London directly (they had the same pricing as the online agencies).

When I arrived late in the evening my room was not available: the (online, credit card backed) reservation I've made was "lost" and no more rooms available.

There was no way to sort it out easily so I booked another Hotel (higher price, and had no time to do some Tripadvisor/Rating research).

The exactly same thing happened when I booked a hotel in Czech last year via HRS. When I arrived I was told by the hotel guy that there was only 1 room available instead of the booked 2. I tried to sort it out directly with the hotel - no chance after 10 min. of discussions.

I then called the HRS hotline, the service agent put me on hold while he called the hotel. I saw the guy at the reception pick up the phone, a few seconds later he came to me and told me that 2 rooms were available. :/

That said: it seems that the OTAs (HRS, booking, expedia) have enough "arguments" (e.g. threaten with delisting etc) that as a customer you may also have benefits from this kind of oligopoly.

Re: How Booking.com manipulates users

#179
post #160
post #129

Earlier quoted context omitted.

In India Booking is known as the company you want to call when you want to visit Europe. The questions they ask in the phone screen are relatively simple by Indian standards so it's straightforward to get tickets and travel to Amsterdam. They don't seriously consider working there because perl isn't the only thing unappealing about Booking. The pay is so mediocre that Indian devs would prefer to stay in India rather…

I am certain that booking pays at least 10k over market in Amsterdam

Market rate in Amsterdam is pretty low compared to the US salaries you see all over the internet.

According to Glassdoor for example the average salaries for Software Engineer are:

- US: $103k

- NL: €45k

For somebody who's moving halfway across the world anyway, I can imagine they'd prefer to look for a job in the US.

Edit: The comments below are all correct. I didn't mention any of the secondary benefits since the internet hardly ever mentions those. To somebody from a country where things like health insurance and paid sick/vacation days hardly exist, there's a much smaller chance they look into those things.

Also in the US a lot is dependent on employer (health care, vacation days, etc.), whereas in the Netherlands many things are set by law.

My point was that people who look at salaries on the internet and compare those, will often choose the highest and dismiss the lowest.

Re: How Booking.com manipulates users

#180
post #172
post #147

Earlier quoted context omitted.

Yeah, they're all about A/B testing, not automated testing. The article shows what you get when you laser focus on CRO. They do very well though, and are probably the top hotel booking site? Definitely a lesson in there somewhere.

what does CRO stand for?

Conversion Rate Optimization

https://en.wikipedia.org/wiki/Conversion_rate_optimization

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