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FedEx vs. UPS: opposing models in the delivery business raise questions (2004)

braunconsulting.com

21–30 of 84 posts

Re: FedEx vs. UPS: opposing models in the delivery business raise questions (2004)

#21
Huh, so FedEx and Uber are aligned in labor policies, at least in a macro sense. Both achieve cost benefits, and the two face many of the same legal risks around job classification (and potential exploitation and tax evasion).

In theory, both are therefore one major legal decision away from a very bad set of financials. In practice, hoards of lawyers and lobbyists undoubtedly man the wall (and keep winter at bay).

Re: FedEx vs. UPS: opposing models in the delivery business raise questions (2004)

#22
I know it's anecdata, but in my experience UPS is way better about actually delivering packages to me than FedEx is. I live in a building with a call box, to which both FedEx and UPS were given their own codes, but most of the time FedEx "attempts" a delivery they mark it as undeliverable. It's gotten to the point where I'm now preemptively requesting my FedEx-shipped packages to be held at a local FedEx ship & print center rather than even waiting for the first attempted delivery. UPS, on the other hand, delivers packages without a hitch nearly every single time.

I don't know whether this has anything to do with the contractor vs employee nature of these companies, but I do know that UPS is way better at actually doing their job.

Re: FedEx vs. UPS: opposing models in the delivery business raise questions (2004)

#23
post #22

I know it's anecdata, but in my experience UPS is way better about actually delivering packages to me than FedEx is. I live in a building with a call box, to which both FedEx and UPS were given their own codes, but most of the time FedEx "attempts" a delivery they mark it as undeliverable. It's gotten to the point where I'm now preemptively requesting my FedEx-shipped packages to be held at a local FedEx ship & print…

I echo this. I receive about 5-20 packages per day froma variety of vendors and origin countries and I can say that UPS is superior to Fedex in many subtle ways. This has been my experience across the spectrum of offerings: ground, rush air, and freight.

Re: FedEx vs. UPS: opposing models in the delivery business raise questions (2004)

#24
I know most of my UPS drivers by name, and always have great service. I’ve never had anything wrong from Fedex, but I’d pay a bit extra to use UPS, as they seem less hurried, friendlier and never don’t ring the bell (Fedex never does)

Re: FedEx vs. UPS: opposing models in the delivery business raise questions (2004)

#25

Earlier quoted context omitted.

This reminds me of a story posted here not long ago "To Understand Rising Inequality, Consider the Janitors at Two Top Companies, Then and Now" https://www.nytimes.com/2017/09/03/upshot/to-understand-risi... HN Comments: https://news.ycombinator.com/item?id=15161445

I fully support upward mobility but it's a tough argument to make that it was culturally good for an organization to promote people in part because of seniority. Kodak is dead. In no small part because they lost their ability innovate.

Kodak innovated just too late. They wanted to milk the profits from their film market as long as they could. That certainly wasn't a worker's decision.

Re: FedEx vs. UPS: opposing models in the delivery business raise questions (2004)

#26

I know most of my UPS drivers by name, and always have great service. I’ve never had anything wrong from Fedex, but I’d pay a bit extra to use UPS, as they seem less hurried, friendlier and never don’t ring the bell (Fedex never does)

I'd be ok with a courier not ringing the dog bell, especially since they all support email delivery notification.

Re: FedEx vs. UPS: opposing models in the delivery business raise questions (2004)

#27

A somewhat tangential thought... -I feel like I used to see DHL trucks and ads much more often. Did they abandon some of the residential delivery market?

DHL only delivers cross border express packages in the US. [1] In 2008 they exited the US market entirely but have since returned in their current cross-border limited capacity.

[1] https://blogs.wsj.com/corporate-intelligence/2014/05/30/afte...

Re: FedEx vs. UPS: opposing models in the delivery business raise questions (2004)

#28
I always feel like this contractor vs larger employee situation is weighted for early and late game.

As a contractor style, at the start it seems fun there are potential rewards, etc.. but you need to manage yourself a lot more, and there is less of a safety net or any kind of belonging.

As an employee style you are more of a robot at the start and have to submit to the company as it were, but later on you are looked after much better and there are teams within the company that can focus on efficiency and making life better, etc.

As someone who has a fairly split career in doing both I can fully understand the merits of both but I worry about the long term trajectory of the majority of people becoming independent as it were.

Re: FedEx vs. UPS: opposing models in the delivery business raise questions (2004)

#29

A somewhat tangential thought... -I feel like I used to see DHL trucks and ads much more often. Did they abandon some of the residential delivery market?

"30 January 2009: DHL ends domestic pick up and delivery service in the United States, effectively leaving UPS and FedEx as the two major express parcel delivery companies in the United States"

https://en.wikipedia.org/wiki/DHL_Express

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