Earlier quoted context omitted.
I think the place brick and mortar seems to do well is where the store adds value over just selling merch. You go to Home Depot for expertise as much as for parts. You go to a local boardgame store for recommendations and events. You go to a toy store to get your hands on them and leverage staff expertise and curated inventory. The only big problem with this approach is showrooming. Toys r us or best buy carry bad pr…
There's a lot here I agree with, but... >You go to Home Depot for expertise as much as for parts Has not been my experience. Ace hardware is a little better, but not much. I suppose sometimes they get lucky and a knowledgeable retiree is willing to work for those wages.
We used to have a really good Ace chain around here, with a proper hardware section and quality tools. They now only stock super common hardware, not the stuff I'd go to a specialty store for, and a lot of really garbage tools.
And they certainly don't have any experts anymore. you're lucky if somebody's working who knows how to run the key machine (which also no longer requires any skill)