Live data from Hacker News

Is StubHub's Website Deceiving Users?

jordancolburn.com

61–70 of 99 posts

Re: Is StubHub's Website Deceiving Users?

#61
Where has ethics gone to in the corporate world?

I also came across them displaying say only 4 tickets for what it seems like a sold out event but in reality it was never sold out and the prices were cheaper on the day of the actual event.

I recall seeing something along the lines of the event being almost sold out.

Maybe Stubhub only had 4 tickets during that time so I could be wrong. It is a sale from ticket holder to ticket holder.

Re: Is StubHub's Website Deceiving Users?

#62
post #3

Creating a false sense of urgency is a cornerstone of modern marketing. The only difference between this and any other marketing campaign is that you just happened to catch them this time. This is just like when you go to an electronics store and they put the super expensive tv (almost) nobody buys right next to the still very expensive but comparably more modest model. You are more likely to buy that second tv even…

Yeah, but to stick with the analogy, isn't this more like putting out empty boxes of TVs that have already been sold and having employees dressed as customers frantically buying them in front of regular customers. Thanks for reading btw, and thanks to whoever posted it here.

Which apparently is done at some of the new hip restaurants.

https://www.washingtonpost.com/news/innovations/wp/2017/08/1...

Re: Is StubHub's Website Deceiving Users?

#64
post #44

I wonder if the FTC would be interested in this. Section 5 of the FTC Act lets the agency regulate deceptive marketing practices. The FTC's test for deception has three requirements: 1. There must be a representation, omission, or practice that misleads or is likely to mislead the consumer. 2. The act or practice must be considered from the perspective of the reasonable consumer. 3. The representation, omission, or p…

You forgot:

4. The FTC must give a darn to the point that it actually wants to spend money prosecuting.

Re: Is StubHub's Website Deceiving Users?

#65

Music Festivals use this same concept. By having pricing tiers for tickets you can have more "sold out" events, as they happen at each stage, driving interest. It works, and it is REAL unlike the javascript you see here, but it is still stupid. Can you imagine going to a Donut shop in the morning that had just sold 10% of its daily inventory and them putting up a SOLD OUT sign for Tier 1 Early Bird donuts? I hope one…

Good point. Races (5k, marathon, etc) do that also to encourage people to sign up early. I think it's dumb, but at least the festival tier thing is honest. It's the dishonesty that kills me. The reason I think I was bugged enough to look into it is that I fell for the trick. I knew it's going to be a sold out game, so I assumed it was real traffic/user actions and almost let that influence my purchasing decisions.

off-topic, but if you want to go, just go. unless scalping is different than almost anywhere i've been in the country(check local laws, Arlington, TX is dumb) you can usually get in for less than stubhub prices. it helps to find the people the scalpers are looking to buy from before they do

we got into the OU/OSU game in Columbus for less than face

i've only paid appreciably more than face once, and that was when OU played Florida in Miami for the national championship in 2009

i don't have hard numbers, but i've done this over fifty times in the last 10+ years, both coasts, bowl games, etc... mostly college football, but a couple NFL games as well.

there have even been a few times where i was nervous and bought tickets beforehand because it was a big game, and then regretted it when i got there and found cheaper better seats than what i could get beforehand.

i worry that sites like stubhub could stifle availability at games if more people try to just sell online instead of taking them to the stadium

hasn't seemed to have been an issue yet though.

i'm afraid the venues could make more tickets non-transferable and force you into stubhub so they could get a cut of the secondary market, it could actually make it more expensive to get tickets in the end for average events, low end tickets anyway

Re: Is StubHub's Website Deceiving Users?

#66
Company responded and said they removed the "feature". They confirmed to me that it was part of an AB test (which I had seen in the code), but did not confirm or deny my suspicion that the AB was used to apply it only to events where it was less likely to be discovered.

I was half-jokingly going to ask for tickets to the game, lol. But after they requested I post an update and clarify their response to removing the feature, it just felt wrong. I mean, I'm glad they removed it, but that's a pretty big thing to act like it should all just be OK and it's a "feature" users didn't like. And I think their urgency in removing it only shows how bad it really was, not how concerned they are for users.

https://twitter.com/StubHub/status/907384565085257729

Re: Is StubHub's Website Deceiving Users?

#68
post #43
post #3

Creating a false sense of urgency is a cornerstone of modern marketing. The only difference between this and any other marketing campaign is that you just happened to catch them this time. This is just like when you go to an electronics store and they put the super expensive tv (almost) nobody buys right next to the still very expensive but comparably more modest model. You are more likely to buy that second tv even…

Nothing modern about it, it's one of the classic old selling techniques.

"Act now while supplies last"

Re: Is StubHub's Website Deceiving Users?

#69
> if (!globals.hideUrgencyMessage && SH.mbox.justSoldEvent && urgencyMessageListings && urgencyMessageListings.length) {

Have you considered that SH.mbox.justSoldEvent might be noting that there were recent sales, and while they weren't just sold as the page was loaded, the system may actually indicate that sales are happening and to be aware that the listings may not persist in the current state for long?

As of right now, SH.mbox.justSoldEvent is undefined for me, but they may have specifically disabled the system (or only use it if there are sales but not too many). Looking at the seller's interface on SH for this, the last three transactions happened within 10 minutes of when I loaded the sales data, and each were for a pair. Looking at the sales data I can see that the two you had shown to you were consecutive transactions at 2017-09-11T17:45:40.000Z and 2017-09-11T17:38:55.000Z, which I'm willing to bet were the two most recent sales when you loaded the page.

If that's what's going on, it's not only for SH's benefit. This also signals to buyers what's selling right now, and what migh be sold soon in case you are eyeing a particular listing but are holding off for some reason. If similar things have sold recently, maybe that set won't still be there if you wait a few minutes. This isn't necessarily simulated demand, but real demand, the same as if you were in a store and watching a particular item fly off the shelves. If the stock is depleted, you might not be able to get one, so knowing people are buying them might influence whether you feel secure in waiting for a bit or not.

(For what it's worth, I do not work for nor have ever worked for StubHub, but I do work in the event ticketing industry so are familiar with them and how to use them).

Re: Is StubHub's Website Deceiving Users?

#70
post #3

Creating a false sense of urgency is a cornerstone of modern marketing. The only difference between this and any other marketing campaign is that you just happened to catch them this time. This is just like when you go to an electronics store and they put the super expensive tv (almost) nobody buys right next to the still very expensive but comparably more modest model. You are more likely to buy that second tv even…

Yeah, but to stick with the analogy, isn't this more like putting out empty boxes of TVs that have already been sold and having employees dressed as customers frantically buying them in front of regular customers. Thanks for reading btw, and thanks to whoever posted it here.

"Here at stooge.io, we're disrupting the Shilling industry with our AI driven machine learning auto-shilling platform. Our PlantBot(tm) is a blockchain auditable marketing urgency generation tool."
Post reply on HN