> Mean words cannot hurt a bank. Threats cannot hurt a bank. Paper trails, though, are terrifying to regulated institutions. Your bank’s customer support representatives are taught to evaluate whether someone looks like they’re competent and collecting a paper trail. If they are, the CS rep is supposed to stop touching the case immediately and instead escalate them to a supervisor or to the legal department. This is…
Recording phone calls without the other party's consent is super illegal, as in criminally illegal, in all-party consent states [1]. Needless to say, one gives up leverage when one commits a crime. [1] https://en.m.wikipedia.org/wiki/Telephone_recording_laws
Trafficking large quantities of drugs, aggravated assault, serious sexual assault, murder. These are super illegal. No one is going to prison for recording a support call that reveals impropriety on behalf of the company providing support.
Many people here seem obsessed with laws, as if they possess value and worth in and of themselves, when really they are a very high latency side channel of society and power. The steps that would necessarily have to occur in order for a case to be brought against you because you illegally recorded a support call that revealed impropriety of the other party are fairly preposterous.
Anyway, all of this can be avoided by simply stating something along the lines of "I am recording this call for my records. Please advise me now, or at any stage, if you wish the recording to cease."
The illegality of acts like those I mentioned above can't obviated by stating your intention to commit them and offering an opportunity for the other party to decline to participate. In some jurisdictions it is a form of assault to seriously state your intention to harm another.