Apple Won't Recall iPhone 4

The mounting iPhone 4 controversy has hit a receptive ear in Washington, as Sen. Charles E. Schumer (D., N.Y.) Thursday wrote to Mr. Jobs urging Apple to come up with a "permanent fix" to the problem at no cost to customers. Mr. Schumer asked Apple to provide customers with a clearly written explanation of the cause of the iPhone 4's reception problem and "make a public commitment to remedy it free of charge."

does this politician have nothing better to do?

Re: Apple Won't Recall iPhone 4

#5

Post by holman » Thu, Jul 15, 2010, 10:53 PM UTC

For what it's worth, Gruber thinks this is a controlled leak by Apple:

    Apple, adjusting expectations for tomorrow.

Re: Apple Won't Recall iPhone 4

#6

Post by ukdm » Thu, Jul 15, 2010, 10:54 PM UTC

If they have shipped a faulty phone, which looks to be the case, then they should recall. It is a phone first and foremost, and the main function of a phone is to make calls. iPhone 4 cannot do that and therefore is faulty.

If Steve Jobs can ignore his own engineers when they bring up an antenna issue, then there is something seriously wrong at Apple. No one should have that much power or influence over a product, especially when you know it's going to sell millions.

If the solution tomorrow is free bumpers, then there is going to be uproar among users. How dare Apple put form over function.

Re: Apple Won't Recall iPhone 4

#7

Post by leviathant » Thu, Jul 15, 2010, 10:59 PM UTC

joubert wrote: post #4

The mounting iPhone 4 controversy has hit a receptive ear in Washington, as Sen. Charles E. Schumer (D., N.Y.) Thursday wrote to Mr. Jobs urging Apple to come up with a "permanent fix" to the problem at no cost to customers. Mr. Schumer asked Apple to provide customers with a clearly written explanation of the cause of the iPhone 4's reception problem and "make a public commitment to remedy it free of charge." does t…

I think the way Apple handled the antenna issue was dumb, but I think that Schumer's open letter is even more dumb. That being said, there is the (admittedly very slim) possibility that he is perhaps representing his constituents, rather than acting selfishly.

There are still about a bazillion more important things to get senatorial over though.

Re: Apple Won't Recall iPhone 4

#8

Post by ukdm » Thu, Jul 15, 2010, 11:16 PM UTC

ukdm wrote: post #6

If they have shipped a faulty phone, which looks to be the case, then they should recall. It is a phone first and foremost, and the main function of a phone is to make calls. iPhone 4 cannot do that and therefore is faulty. If Steve Jobs can ignore his own engineers when they bring up an antenna issue, then there is something seriously wrong at Apple. No one should have that much power or influence over a product, es…

Wow, downvotes. I'm not sure why. All I'm trying to point out here is that there are many people out there who have bought the iPhone 4 and can't hold it naturally and make calls. Now it turns out that was a potential issue known about as far back as a year ago at Apple, but it was ignored because the new design of the phone was liked at Apple.

Does no one else see something seriously wrong with that?

Re: Apple Won't Recall iPhone 4

#9

Post by novum » Thu, Jul 15, 2010, 11:24 PM UTC

I think a large-scale recall is unlikely. True, in places where reception is already bad, touching the no-zone makes things worse. But overall call reliability and data throughput (especially 3G HSPA upload rates), even in poor reception areas, is far better on the iPhone 4 than on any previous iPhone.

If the reception issue were a dealbreaker on the iPhone 4, I think we should expect that people would be returning the phone on a massive scale. But they're not. People love their iPhone 4s.

If anything, I think they'll give out free bumpers. Or, perhaps, $100 at the Apple Store for all iPhone 4 owners - just like in 2007, after the original iPhone's launch. http://www.apple.com/hotnews/openiphoneletter/

Re: Apple Won't Recall iPhone 4

#10

Post by Terretta » Thu, Jul 15, 2010, 11:30 PM UTC

Headline:

"Apple Knew of iPhone Antenna Glitch"

Body:

"Apple said, "We challenge Bloomberg BusinessWeek to produce anything beyond rumors to back this up. It's simply not true.""

WSJ regurgitates Bloomberg, buries the rebuttal, and headlines the rebutted info with nothing to substantiate why the rebuttal should be dismissed.