The biggest issues I have with JIRA have to do with it being one of the world's most inconsistent, unintuitive, and undiscoverable UX's possibly ever made. All manner of things are hidden in "..." menus, and any screen will have several such menus visible at once, but they're all different. It feels very much disjointed and like the UX is done in a deeply siloed process that considers only the most local region of th…
The thing about JIRA hate (or love), is that it only has a little to do with the actual product. As the article says, crappy process will give you a crappy experience. But a crappy configuration will do just the same. If you're constantly hunting behind menus to get to stuff it's likely that they've enforced some process on to you but not properly reconfigured the screens or transitions so that you get what you need…
> almost every complaint I've ever heard about JIRA could be remedied by a better implementation.
Huh? You're replying to a complaint about the UX.