Bad UX: How Booking.com deceives clients

Post by mythbustah_13 » Tue, Sep 05, 2017, 8:59 AM UTC

aianus wrote: post #53

joeframbach wrote: post #46

Could someone explain to me any reason why it would be better to book through any third party instead of directly through the hotel?

It's frequently cheaper through the aggregator. The aggregators force the hotels to sign a contract stating that they won't sell cheaper on their own site and since you seem specifically interested in their hotel (maybe you're a business traveler with a points card) they have less reason to compete on price.

Post by mythbustah_13 » Tue, Sep 05, 2017, 9:07 AM UTC

kakarot wrote: post #58

mewciv wrote: post #9

Earlier quoted context omitted.

Is there any other company not using these dark patterns? I tried to use many others (big enough to have choices) and it's all the same. Sometimes you're even wondering if it's not just the same website with another branding.

That's what we're hoping to solve. The state of affairs with online booking is disgusting and the customer is too far removed from the process, while hotels are being strong-armed into price fixing.