I think this is a huge problem and one that is going to continue and get worse. How is it the banks were the ones at fault, but the customers are paying for it. They just hide behind AML / Knowing your customer and say talk to your MP. I was locked out of internet banking for my business account with Lloyds for over 3 months due to a technical fault in the way it was setup. Was paid compensation in the end, but alrea…
I think part of the problem is banks don't make much money from the average account outside of fees. I would rather banks just charged say 20$ a month and had actual customer service instead of the mess big banks evolve into.
For reference I used to pay close to $10 / 30 days to have a business account open in Australia. Note that I said every 30 days, not every calendar month. This makes it slightly more expensive than you think.