The way I see it is that running businesses as complex as building, selling, and servicing a car with many unique innovations (high-end electric-only, charging stations, skipping dealer-only system, presales, iterative features, etc) that they very likely won't get everything right the first time.
Particularly the type of things big companies who move slowly do best.
You may find that unreasonable, but I believe this is a perspective that drives many poorly thought out regulatory laws which punish experimentation and companies which fail to execute with an (unreasonable) expectation of perfection. Another perspective is that these are growing pains of an immature company that many people took a (known) risk betting on, particularly people from a high-income bracket who could afford their early models.
Tesla should certainly be held responsible for their failures so they fix them - not fixing them would be what is unreasonable in my books.
There is a popular business concept called 'crossing the chasm' [1] that applies well here. Jumping from startup -> mainstream company is a significant leap which many companies fail to do. Tesla has not yet crossed this market gap and their ability to consistently provide support services such as these, rather than simply an innovative new product that people want, will likely be their primary challenge in the future.
[1] https://www.wikiwand.com/en/Crossing_the_Chasm
Edit: I see you've made an edit on the subtext predicting downvotes from Tesla fanboys which I believe was the sentiment OP was referring to