Live data from Hacker News

Ask HN: What problem in your business is worth paying 10k/y for?

news.ycombinator.com

51–60 of 117 posts

Re: Ask HN: What problem in your business is worth paying 10k/y for?

#51
post #3

Slack. Apparently.

Slack reminds me of that saying that there are some software/programming languages that everyone hates and those that nobody uses. Its almost as if Slack is the JS of the team chat world.

Everyone might hate it but they're definitely using it. Agile is too trendy.

Re: Ask HN: What problem in your business is worth paying 10k/y for?

#53
post #47

Anything that increases team productivity significantly. If my team of developers is > 10 then I'm probably spending about 100k per year in supporting tools: - source code management - server monitoring and metrics - payment processing - testing tools - continuous integration tools Any of those could easily cost 10K/year, or more, depending on what the team is doing and how fast they are growing. Beyond that, anythin…

Would https://feram.io fall into this category? (Disclaimer: I'm a cofounder)

Re: Ask HN: What problem in your business is worth paying 10k/y for?

#54
post #12

Anything that any salesman or customer service employee mentions that plugs into salesforce. A mail button for sales force ? A print button for salesforce ? A make my phone call customer button inside salesforce button? Oh sweet only $20 per month per salesman....so we have 50 people on salesforce so only 1,000 a month, only $12,000 a year? This should help get us out of dept so fast !!! FML.

I'm guessing you weren't pushing for Salesforce, but out of interest, did your company evaluate any other CRM platforms? If so, do you know why they chose Salesforce?

They bought into it when they were a tiny company over 7-8 years ago and barely used it for a few years, a few yeas ago me and some other devs joined and said why do you have this and why spend this much money for storing a customers email and some notes when we you also have 2 other systems doing the same thing. We tried to pull them away and build a small system for their small needs but that's when they dug the hole ten times deeper with numerous integration. No matter how big or small the integration the prices add up quickly. They were a company with out developers at one point and still never learned to ask if we can do something vs buying into mailchimp or salesforce plugin. No matter what the CEO wants he's afraid to take away the salesmans costly toys.

Re: Ask HN: What problem in your business is worth paying 10k/y for?

#55
Great question, there are many opportunities here. Network with entrepreneurs, sole proprietors, private practice physicians/dentists/etc, and other small business owners and you'll often hear similar complaints or pain points.

As a general rule I'd say nearly any business would pay 10k/year for:

- Anything that would offer 2x that (or greater) in ROI

- Anything that would automate or handle routine tasks that otherwise an expensive person must perform (there are many of these if you think about it)

- Anything that saves 10k+ worth of someones time (this is not too hard to identify if you focus on the expensive persons)

- Anything that generates 12k+ of new revenue

- Anything that replaces 10k+ worth of annual contractor/consulting work

- Anything that undercuts competition charging more for the same service, without a degradation in service quality

You probably want specifics, so two areas I often see smaller businesses struggle with are email lists and security/software updates.

There is substantial opportunity in finding new ways to monetize the boring old email/customer list in nearly every industry. I frequently hear small, medium, and even some larger businesses struggle to monetize an email list in any meaningful way, and so instead the primary metric is always about 'engagement' and other buzzword centric statistics that rarely translate into revenue. Private practice doctors and dentists often struggle with this, as do everything from bakeries, app developers, web sites, authors, interest groups, etc. There are many businesses with large customer lists or customer prospects in the form of email lists that make $0 from those lists.

Another is anything related to security, particularly anything that takes a perceived complicated task and makes it easy or handles it outright without any downtime or complication to the end user(s). Whether it's routine client and server software updates, routine security audits, moving web apps/sites to https, maintaining and keeping up with web/email/crm/accounting software updates for small businesses, etc, there is huge opportunity out there for much of this to be a subscription type service rather than expensive periodic consultant or contract work that is often very distracting for the small business to implement.

Anyway, those are just two simple ideas that I see/hear frequent issues with. Usually a focus on something common that already exists but needs improvement will be much easier than trying to do something completely unique.

Re: Ask HN: What problem in your business is worth paying 10k/y for?

#56
post #47

Anything that increases team productivity significantly. If my team of developers is > 10 then I'm probably spending about 100k per year in supporting tools: - source code management - server monitoring and metrics - payment processing - testing tools - continuous integration tools Any of those could easily cost 10K/year, or more, depending on what the team is doing and how fast they are growing. Beyond that, anythin…

I'd like to hear how your pitch to upper management differs on spending for tools for a revenue team vs spending for tools for a development team. Customer service and sales gets whatever they want at my job but it's pulling teeth asking for anything for increasing programmer efficiency.

Re: Ask HN: What problem in your business is worth paying 10k/y for?

#57
post #40
post #12

Anything that any salesman or customer service employee mentions that plugs into salesforce. A mail button for sales force ? A print button for salesforce ? A make my phone call customer button inside salesforce button? Oh sweet only $20 per month per salesman....so we have 50 people on salesforce so only 1,000 a month, only $12,000 a year? This should help get us out of dept so fast !!! FML.

Interesting, I have no direct experience with salesforce but I have heard numerous people discuss similar things as either consultant centric services or outright business models. Is this that common?

Honestly leaving salesforce is a piece of cake if it weren't for the ecosystem of other tools and integrations. A few years back I did a simple export of all our salesforce data and made a demo of a salesforce clone and if that wasn't good enough it was easy to import into sugar crm. 1 out of 40 salesman complained it wasn't exactly the same so they stayed and went full force with plugins and now it's a web of plugins that's harder to escape. As soon as a salesman sees a ad for "this plugin will make your life easier and your job " it's done, they setup a demo with our CEO and beg for it like it's a Christmas pony.

Re: Ask HN: What problem in your business is worth paying 10k/y for?

#58
post #53
post #47

Anything that increases team productivity significantly. If my team of developers is > 10 then I'm probably spending about 100k per year in supporting tools: - source code management - server monitoring and metrics - payment processing - testing tools - continuous integration tools Any of those could easily cost 10K/year, or more, depending on what the team is doing and how fast they are growing. Beyond that, anythin…

Would https://feram.io fall into this category? (Disclaimer: I'm a cofounder)

Interesting, working on a bitbucket version?

Re: Ask HN: What problem in your business is worth paying 10k/y for?

#59
post #55

Great question, there are many opportunities here. Network with entrepreneurs, sole proprietors, private practice physicians/dentists/etc, and other small business owners and you'll often hear similar complaints or pain points. As a general rule I'd say nearly any business would pay 10k/year for: - Anything that would offer 2x that (or greater) in ROI - Anything that would automate or handle routine tasks that otherw…

Extra good point for security. It's easy for us to say we are using 10k security product to make 60k customer happy but we can also brag to any customer from there on.

Re: Ask HN: What problem in your business is worth paying 10k/y for?

#60
post #43

Extracting data from PDF in a reliable way.

We do a decent amount of work in this, lots of scraping the web and extracting. Unfortunately we dont do it against pdfs that have any strict format or even a loose format at all, I wish it were government forms or any type of forms. Would you say the pdfs you guys are looking at have some type of format and the readers are just hit or miss?
Post reply on HN