KISSmetrics' bizarre pricing decision • Hacker News Board

Re: KISSmetrics' bizarre pricing decision

#11

Post by paraschopra » Tue, Jul 13, 2010, 1:05 PM UTC

jedc wrote: post #10

Am I missing something? Just went to https://www.kissinsights.com/plans and they list: Premium - $29/month - 1k responses/month Unlimited - $25/month billed annually - no limit of responses Or has the OP gotten news/information of an upcoming price change?

This is about http://www.kissmetrics.com/

Re: KISSmetrics' bizarre pricing decision

#12

Post by subbu » Tue, Jul 13, 2010, 1:05 PM UTC

jedc wrote: post #10

Am I missing something? Just went to https://www.kissinsights.com/plans and they list: Premium - $29/month - 1k responses/month Unlimited - $25/month billed annually - no limit of responses Or has the OP gotten news/information of an upcoming price change?

Those prices were for KISSmetrics while you are looking at KISSinsights.

Re: KISSmetrics' bizarre pricing decision

#13

Post by [deleted] » Tue, Jul 13, 2010, 1:05 PM UTC

jedc wrote: post #10

Am I missing something? Just went to https://www.kissinsights.com/plans and they list: Premium - $29/month - 1k responses/month Unlimited - $25/month billed annually - no limit of responses Or has the OP gotten news/information of an upcoming price change?

[deleted]

Re: KISSmetrics' bizarre pricing decision

#14

Post by phsr » Tue, Jul 13, 2010, 1:06 PM UTC

jedc wrote: post #10

Am I missing something? Just went to https://www.kissinsights.com/plans and they list: Premium - $29/month - 1k responses/month Unlimited - $25/month billed annually - no limit of responses Or has the OP gotten news/information of an upcoming price change?

Look here: https://www.kissmetrics.com/signup

Re: KISSmetrics' bizarre pricing decision

#15

Post by [deleted] » Tue, Jul 13, 2010, 1:07 PM UTC

jedc wrote: post #10

Am I missing something? Just went to https://www.kissinsights.com/plans and they list: Premium - $29/month - 1k responses/month Unlimited - $25/month billed annually - no limit of responses Or has the OP gotten news/information of an upcoming price change?

[deleted]

Re: KISSmetrics' bizarre pricing decision

#16

Post by paraschopra » Tue, Jul 13, 2010, 1:12 PM UTC

If you look at one of their main competitors (MixPanel), the prices they decided are actually half.

Here is the MixPanel page for comparison: http://mixpanel.com/pricing/

And here is KissMetrics: https://www.kissmetrics.com/signup

Moreover, with service such as KISSMetrics the support load will be quite high (since there will be all kinds of integration issues, why don't numbers match with GA, etc). Anything below $100 does not make a lot of sense because even with just 2 hours of support per month (which I think is reasonable for such a service), they will probably not be able to make a profit (assuming $50/hour consulting).

Ask me about the support load, I run a service in a complementary (a/b testing) industry :)

Re: KISSmetrics' bizarre pricing decision

#17

Post by jedc » Tue, Jul 13, 2010, 1:15 PM UTC

subbu wrote: post #12

jedc wrote: post #10

Am I missing something? Just went to https://www.kissinsights.com/plans and they list: Premium - $29/month - 1k responses/month Unlimited - $25/month billed annually - no limit of responses Or has the OP gotten news/information of an upcoming price change?

Those prices were for KISSmetrics while you are looking at KISSinsights.

Ah, thanks for that. (I had just followed the OP's link, and hadn't known the distinction between metrics/insights.)

Re: KISSmetrics' bizarre pricing decision

#18

Post by eli » Tue, Jul 13, 2010, 1:15 PM UTC

Uh, have you seen how much big companies are paying for "enterprise" analytics?

Re: KISSmetrics' bizarre pricing decision

#19

Post by superk » Tue, Jul 13, 2010, 1:28 PM UTC

skm wrote: post #4

Seems really bizarre to me. What do they offer that, in your experience, is so much better than google analytics?

Nothing. I looked at KISSMetrics ages ago when the private beta was first leaked. Similar to crazyegg it focuses on a single aspect of analytics, in this case conversion funnels. So it is simple to setup funnels for every possible conversion point (which if your website is effective should be almost every page). However, you can do this on GA too, which is also a hugely more powerful and integrated tool. Someone mentioned previously how expensive enterprise analytics is... this is _not_ enterprise analytics. I'm really not sure who they're aiming this product at.

Re: KISSmetrics' bizarre pricing decision

#20

Post by hopeless » Tue, Jul 13, 2010, 1:35 PM UTC

jasonjohnson wrote: post #9

I recently met Neil at a conference in SC, and I've known and done prototyping work for Hiten for a little over a year. I was also one of the original alpha testers for this product. I am 100% confident the pricing decision was founded in hard data and experience. One of their other products, CrazyEgg, aimed for and delivered incredibly heavy functionality. However, it resulted in disproportionate load on their peopl…

I can see the support point of view: reduce the number of customers = reduced support burden. But a "Starter" plan could come with lower (or no) support commitments. There could also be disproportionately less events (i.e., $10 for 20k events vs $149 for 1m)

"a product so obviously unintended for you" I guess this is the part which really annoyed me: until the pricing was announced, KISSmetrics was exactly what I needed and there was no indication that it wasn't being targeted at me (or any other small business). Most of the buzz I've read, and recommendations I've seen, were from other small businesses so I don't think I was alone in being surprised by their positioning.