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CrashPlan is exiting the consumer market

blog.code42.com

41–50 of 348 posts

Re: CrashPlan is exiting the consumer market

#41
post #9
post #3

This is unfortunate. I chose Crashplan initially due to great family pricing, but more importantly as it had a Linux client. Given I backup Linux home server, a Linux desktop and a Linux laptop this has been its killer feature for me.

Me too. They suggest Carbonite, but it doesn't have a Linux client.

Well, shit. I just switch da wife to Crashplan, touting its several advantages over Carbonite (which she was happy with). Now I'll have to eat crow and switch her back. :(

Re: CrashPlan is exiting the consumer market

#42

Well, fuck. Let the suggestions begin - who should I switch to? Bonus points if moving data to a newly purchased hard drive isn't a terrifying process that looks like it's losing all of my backups, as well as Linux/Windows/Mac support.

We need a p2p backup solution. Something like what wuala used to be but open source and distributed. Give up 1TB of local space to get ~750GB offsite, or something like that.

Re: CrashPlan is exiting the consumer market

#43
post #3

This is unfortunate. I chose Crashplan initially due to great family pricing, but more importantly as it had a Linux client. Given I backup Linux home server, a Linux desktop and a Linux laptop this has been its killer feature for me.

This is also what drew me to Crashplan, but I've been irritated with the service long enough that I think I'm glad they've forced my hand. For one, their client is very bad at backing up without affecting other network services; when I'm on a video call I frequently have to pause Crashplan backups entirely or I'll have stream issues (or manually limit the upload speed to something really small that I'll inevitably fo…

In my experience, CrashPlan was easy throttle to prevent network issues. Backblaze I would basically turn off during the day and reenable at night because its throttling was useless.

Re: CrashPlan is exiting the consumer market

#44
post #25

Earlier quoted context omitted.

Be careful if you rely on old versions and deleted files being backed up indefinitely. Their Home offering includes this, but it looks like Small Business does not. edit: I got confused - Small Business likely still offers indefinite retention.

Where are you getting this from? Their feature comparison [0] lists both "keep deleted files" and "multiple file versions" as "forever" [0] https://www.crashplan.com/en-us/business/compare/

Seemed like there is some conflicting information on the support page for restoring deleted files:

https://support.code42.com/CrashPlan/4/Restoring/Retain_and_...

https://support.code42.com/CrashPlan/6/Restoring/Retain_and_...

That red icon next to Small Business on the version 6 page scared me.

Hope you're right! Indefinite retention is a killer feature for me.

Re: CrashPlan is exiting the consumer market

#45
post #8

In my mental checklist of evaluating new products and services, Backblaze has always gone above and beyond while Crashplan irritated me enough to make me switch: * Are they one of the market leaders? * Do they have a company blog? Are they passionate about their product? (Backblaze's technical articles are always a treat; barely a word from Crashplan.) * Do they regularly interact with their users, e.g. on HN? (I oft…

My main problem with BackBlaze is a lack of a Linux solution: https://help.backblaze.com/hc/en-us/articles/217664628-Is-Ba...

This is one of those places where open sourcing the client would make good sense.

Re: CrashPlan is exiting the consumer market

#46
post #28

So what's a good Linux consumer solution? We here are all capable of rolling our own hacks, sure. But I want a good clean friendly product I don't have to configure or think about. The real challenge in these things is the UX for restoring files. (For home-grown options, I've been using rsnapshot for years. But it really works best on a local disk and the rsync-over-ssh hacks I've done are the opposite of "clean cons…

There's rsync.net which very explicitly supports rsync/zfs over SSH

I use rsync.net with borg. Works great.

Re: CrashPlan is exiting the consumer market

#47
post #2

Will be interesting to see who's able to pick up the customers. Also, will backblaze provide some nice offer for migration, or will they try to delay / spread the influx. I wouldn't expect them to know about this coming up / have enough spare capacity. Then again, it's only home accounts, so may not be that much summed up.

Disclosure: I work at Backblaze

> I wouldn't expect them to know about this coming up / have enough spare capacity.

Backblaze ALWAYS has to have extra capacity for "bumpy" customer growth. We have three types of extra capacity:

1) Deployed, spinning drives accepting customer data live but not yet filled. This "live buffer" is usually 60 days or more, right now it is about 90 days (of "normal load"). Right now Backblaze's storage is growing by about 2 Petabytes per month, so we have 6+ Petabytes spinning awaiting new customers.

2) An entire month of hard drives sitting on the "loading dock" (these can be deployed and accepting customer data in maybe 24 hours in a complete panic). This is about 2 Petabytes.

3) The "contract to purchase 3 months of drives and parts" at a pre-established price from our suppliers. Under most circumstances we can accelerate orders and get drives accepting data within two weeks. This is another 6 Petabytes.

If the burn rate approaches ANYWHERE NEAR that high we'll scramble and do better than that to accept the customers.

If it really looks like we cannot handle the load, we have a setting that says "Members Only" that no longer allows new customers to sign up, but allows all existing members to continue backing up and doing restores. Once a customer is paying Backblaze we must honor our contract with that customer.

Re: CrashPlan is exiting the consumer market

#48
post #29

Well, fuck. Let the suggestions begin - who should I switch to? Bonus points if moving data to a newly purchased hard drive isn't a terrifying process that looks like it's losing all of my backups, as well as Linux/Windows/Mac support.

Tarsnap. Seriously.

I don't suppose there's a Windows client?

Re: CrashPlan is exiting the consumer market

#49

Earlier quoted context omitted.

My main problem with BackBlaze is a lack of a Linux solution: https://help.backblaze.com/hc/en-us/articles/217664628-Is-Ba...

Disclosure: I work at Backblaze. For Linux, Backblaze offers "B2 Object Storage". You can choose all sorts of Linux 3rd party clients! The billing is different -> half of 1 penny per GByte per month. This is cheaper for less than a Terabyte, and can be a bit more expensive for more than a Terabyte. Check the "integrations" page for pictures of a penguin: https://www.backblaze.com/b2/integrations.html Among others, Cl…

B2 is not a replacement for the backup service, though possibly it could be hacked to serve as one.

How about releasing a backblaze protocol spec or the client source code? That way us Linux fans can roll our own.

Re: CrashPlan is exiting the consumer market

#50
post #3

This is unfortunate. I chose Crashplan initially due to great family pricing, but more importantly as it had a Linux client. Given I backup Linux home server, a Linux desktop and a Linux laptop this has been its killer feature for me.

Check out spideroak.
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