Hopefully they spend all $100mm on support. I've never experienced such bad support.
At this point me and many of friends with Coinbase account came to conclusion that there is NONE. I don't believe a single person works in customer support. I also heard that it is such a big issue that some California attorney is advertising heavily in top 5 states to gather traction for a class-action lawsuit regarding this problem. Unfortunately I haven't stumbled upon his advertisement yet, but wouldn't be surpri…
At a company of ~200 people, that's not an unreasonable number to have. It feels mean to say they have none.