Why so much hatred?

What I've noticed is that India is a really big place and the spectrum consists of some of the smartest people you'll ever meet and some of the absolute dumbest people.

Unfortunately, most people only really have access to the dumb ones. So they extrapolate that into a stereotype of all Indians.

I guess there's not much to do but keep going. I'm not sure whether you can report the incident to anyone, but it sounds awfully difficult without evidence.

Despite the talk that "coders are masters of the universe", "girls should learn to code", "Mark Cuban wants you to learn machine learning", software development is a labor intensive business (I see managers with a $120k a month payroll wringing their hands over a $9k a month AWS spend) and labor-management conflict as real as it is for coal miners, longshoremen, hotel workers, fast-food workers, etc.

IT workers in many parts of the U.S. have seen operations and jobs go to India. Some Indian companies execute very well, but some do not and then we see the double whammy that IT workers lose their jobs and then system failures have a negative impact on remaining workers, customers, investors, etc.

In terms of call centers, sometimes you talk to an Indian person for customer support and you get great results, but often you don't. Worse, I have received many calls in the last two years from people from India who want to steal my money on the pretense of being the U.S. tax authority or take over my computer and I read that this experience is common. Now many call centers are moving to the Philippines because U.S. citizens can't place the accent.

(Note it is a big labor conflict because displaced coal miners and manufacturing workers and their families could be doing this sort of work. I think of many black people who got into call centers in the south in the 1980s who are great at what they do.)

That said, hate is not good for business. Should you hate your customers, employees, suppliers, partners, community, government? No. There is not profit in that.

If I were you I would contact the supervisors of those people and tell them what happened. That kind of behavior hurts their business directly, probably more than it hurts you.

If I was the supervisor I would probably not fire the people immediately but I would put them on warning, let everyone know this behavior is unacceptable, and if it happened again they would be out.

What they do is up to them, but you should put the ball in their court.

What does it do? Well, next time Mr. R will make racist comments, he will always remember this embarrassing moment. Racism will be tied to an embarrassing moment and that is exactly how you want him to feel like. Who knows? Maybe he'll think twice next time before opening his mouth. React and go straight at the source of the problem, don't be passive...

Wouldn't that be true for every country ?

My name is Michael Wright, I am the VP of Sales at PaymentCloud Inc. I was alerted to your thread and wanted to take a minute to respond. This incident is absolutely not in line with our corporate philosophy and an issue that we take very seriously.

I would implore you to call our main office and request to be directed to me so we can discuss the issue and take appropriate action. I agree with PaulHoule below that "hate is not good for business" on many different levels.

Just to touch on your second point, I can assure you that your personal information is secure. We do not share, transmit, or distribute any personal data from our merchants and is only accessed inside our secure underwriting and risk environment.

I look forward to speaking with you and taking the necessary steps to resolve this issue.