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Segment raises $64M led by Y Combinator

segment.com

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Re: Segment raises $64M led by Y Combinator

#14

Post by tonydiv »

Had nothing but problems with their product over the years. In 2012, they had a bug in their analytics.js which resulted in me losing about 10k new users. Last year, I was experiencing multi-day delays between an event and it appearing in Mixpanel, Intercom, etc. Prior this year, I was using Branch and then realized how many sacrifices you make when you use Segment – they will never be up to date with all the most recent SDKs/APIs, so you will always be pulling your hair out. We ended up using Segment + 4 other services, it would have been better to not use Segment at all.

I hope they sort these problems out, and build a better developer product. Right now, they're focused on the enterprise, and I'm amazed their product is sufficient.

I'm writing this because their team is amazing and kind, but I hope they improve their product.

Re: Segment raises $64M led by Y Combinator

#17

Post by pkrein »

tonydiv wrote: post #14

Had nothing but problems with their product over the years. In 2012, they had a bug in their analytics.js which resulted in me losing about 10k new users. Last year, I was experiencing multi-day delays between an event and it appearing in Mixpanel, Intercom, etc. Prior this year, I was using Branch and then realized how many sacrifices you make when you use Segment – they will never be up to date with all the most re…

Shoot. I'm sorry this happened. I'd love to chat more about your experience with Branch SDK/APIs recently. I found your email in another HN comment and will reach out shortly.

On the other two issues...

Analytics.js launched on HN in December 2012. It had some bugs in its early form, but it has certainly become a lot more stable in the five years since then. Today it runs without issue on 500m+ browsers and hundreds of thousands of websites each day.

For event delivery, you can see real-time event deliverability and latency stats on our public status page: https://status.segment.com

For most services we deliver data in a few hundred milliseconds, but some services consistently drop data. We retry that data over the next 12 hours, and this actually increases the deliverability to our partner endpoints. (For example, we're improving deliverability to Iron.io from 95.4% to 98.4% right now.)

Re: Segment raises $64M led by Y Combinator

#18

Post by pclark »

I'm a massive fan (and user!) of Segment. I think it could be revolutionary. I do worry a lot about how they tell the world about what they _are_ though, it's an inherently complex and technical product - and often the buyers of this software may not be technical enough to appreciate the sophistication of this product. In my experience Segment is confusing to explain until you actually use it, then you love it.

Re: Segment raises $64M led by Y Combinator

#19

Post by soared »

soared wrote: post #15

Odd to see hn cheering on segment, but hate on analytics solutions in almost every other thread. Is it okay because anything yc does is good, or is enabling analytics different than using analytics somehow?

It's not that surprising. Hn isn't a single being.. it's a bunch of individuals with differing opinions. Some are web devs who like usage analytics, some email from the command line because they're afraid of web browsers.

Re: Segment raises $64M led by Y Combinator

#20

Post by pkrein »

jph wrote: post #2

Congratulations! I'm totally impressed by the excellent company the Segment team is creating-- both the product and the support are first rate. And special kudos to Peter, who provided direct hands on tech help for one of my clients during our crunch time.

thanks for being a customer :)
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