I had the same issue on my Mac. I solved it by changing the setting of Google Drive from "do a complete sync" to "only sync a few folders". I gradually increased the folders 1-2gb at a time and now the complete drive is synced. Maybe give this a try. Rest i too am a paid user :( and the support you got is a bit dissapointing
It's been 191 days since Google Drive worked for me
101–110 of 238 posts
Re: It's been 191 days since Google Drive worked for me
#102Earlier quoted context omitted.
Drive is terrible then if what it says on tje box can’t deliver working sync clients. Dropbox delivers working sync clients out of the box, even though you could just use their web interface.
First off, I'm not sure why everyone is using the phrase "what is says on the box". There is no box for this service. Services don't come in boxes and the website doesn't say anything about paying for an app. You're paying for the service and the service continues to work. If you don't like the app and that makes using the service so much of a challenge, use another app with Google Drive or switch to Dropbox. The OP…
You're making an extremely nitpicky and useless distinction. If a service provider offers native clients for a set of supported platforms, for use with their storage service, a natural and reasonable expectation is that they will work.
If a video game publisher sells a game for Mac and Windows, and one of those platforms doesn't work, then the affected customer is entitled either to customer support or a refund. The advertised product (native client on a certain platform) isn't working as advertised.
Re: It's been 191 days since Google Drive worked for me
#103Earlier quoted context omitted.
First off, I'm not sure why everyone is using the phrase "what is says on the box". There is no box for this service. Services don't come in boxes and the website doesn't say anything about paying for an app. You're paying for the service and the service continues to work. If you don't like the app and that makes using the service so much of a challenge, use another app with Google Drive or switch to Dropbox. The OP…
You're making an extremely nitpicky and useless distinction. If a service provider offers native clients for a set of supported platforms, for use with their storage service, a natural and reasonable expectation is that they will work . If a video game publisher sells a game for Mac and Windows, and one of those platforms doesn't work, then the affected customer is entitled either to customer support or a refund. The…
Of course they should work. You're making a false equivalence, though. A video game is a product that you've paid for. The user in this case is not paying for the app, they're paying for the service. Just because Google offers the app to use with their storage service doesn't mean that their support should refund money to the user when the service itself is functioning exactly as advertised and intended. My contention is 100% with the OP's insistence that they deserve a refund because they're "paying for it". They're not paying for the app and the service is working so why is a refund in order?
Re: It's been 191 days since Google Drive worked for me
#104Google has the WORSE support I've ever experienced as a (former) PAYING corporate customer of theirs. I completely distrust ANYTHING they tell me and would NEVER again be caught paying for anything coming from them. Never again.
I can't imagine myself paying for any google services. Besides. They already have my secrets, I'm keeping the money.
Re: It's been 191 days since Google Drive worked for me
#105Try https://mega.nz -- it end-to-end encrypted, and has a very well-engineered client for all platforms + web.
Re: It's been 191 days since Google Drive worked for me
#106Try https://mega.nz -- it end-to-end encrypted, and has a very well-engineered client for all platforms + web.
Since we're doing shout outs, I have to recommend Sync.com
Re: It's been 191 days since Google Drive worked for me
#107That's comical. I feel like I have an understanding of what's going on because I've been in this scenario on a contract - not with Google. I was told - "there's a backlog of support requests. They are old requests that nobody has been working on and our offshore team can't handle. Being an expert in this particular product (and always in need of some extra cash), I said "OK, but let me be very clear that this is seco…
"scaling support" almost always seems hand in hand with "dumbing down for lowest common denominator". By the time things have made it through "please restart your computer"-level stuff, maybe the only way to scale is to put real engineers on problems and "allow" them to actually talk to the people having the problems. This approach seems to be the only one companies seem hell-bent on never trying.
I think the unfortunate truth is that "please restart your computer"-level stuff actually does solve whatever problem the customer is reporting enough that companies put value into that type of support.
If you're reading HN you probably don't need that level of support, but that's not to say there aren't customers who need their hand held to restart a computer.
Re: It's been 191 days since Google Drive worked for me
#108This doubles as a nice advertisement for dynalist. It looks like Workflowy but more functional.
Funny coincidence seeing this here: I just renewed my annual Dynalist Pro subscription today. I didn't realize it's already been a year since I switched from Workflowy!
For anyone who likes Workflowy but is looking for something with more ongoing development, Dynalist is a very nice alternative. And of course you can check out both products for free and see what you prefer.
Update: This seems like a Dynalist day for me. I just got an email from them that their "early bird" pricing for the Pro plan expires on July 15th and the price will go up. So this is a good time to check it out.
(Usual disclosure: no connection with the company other being a happy customer.)
Re: It's been 191 days since Google Drive worked for me
#109Google periodically flirts with the idea of being a consumer products company that provides products to consumers and then supports them. There is extensive evidence (of which this is just the latest element) that this is not a good idea, and won't be until there's a fundamental change.
> fundamental change
Empowering support to be able to task engineering resources? Blasphemy!
Re: It's been 191 days since Google Drive worked for me
#110This is why Dropbox has value. It works, its reliable, and if you're a paying customer you can get support. Spend the $10/month. Don't go on for more than half a year with your storage being broken. Disclaimer: no affiliation except a satisfied pro account user EDIT: Edge cases notwithstanding.
Perhaps.. but Dropbox is not without its own issues. I tried diligently to get Dropbox after hearing statements like yours. I signed up and added my dataset, 600GB of ~670,000 objects. It never would sync, used 10GB+ of memory while "preparing" to sync and ultimately crashing. I use Google Drive now, and it's not without its issues, but my data is synchronized. I'm not saying Dropbox is a bad product; I'm trying to s…
Shouldn't you be using something like Amazon S3 at that scale?