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It's been 191 days since Google Drive worked for me

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Re: It's been 191 days since Google Drive worked for me

#91

Post by Nexxxeh »

MichaelBurge wrote: post #21

> The Windows version of the product currently has difficulty syncing large numbers of files at once due to the memory constraints on 32-bit applications, even if your machine has a lot of memory. It sounds like they have two issues: * Access to the existing files * The money given to Google so far The first you can probably resolve by using the Linux client to download the files to an external hard drive. (edit) And…

Insync that is recommended elsewhere on this thread offer a 15 day trial, then it's 30 USD/GBP/EUR etc. (USD is cheapest of those, but 3200 Yen is even cheaper.)

Get the 15 day trial, make another demand that Google refunds. Use refund to purchase Insync. Or if they don't refund, charge back and don't purchase Insync.

Re: It's been 191 days since Google Drive worked for me

#92

Post by gruez »

hprotagonist wrote: post #65
toomuchtodo wrote: post #7

This is why Dropbox has value. It works, its reliable, and if you're a paying customer you can get support. Spend the $10/month. Don't go on for more than half a year with your storage being broken. Disclaimer: no affiliation except a satisfied pro account user EDIT: Edge cases notwithstanding.

Dropbox traditionally has some nasty habits on disk. for example: http://applehelpwriter.com/2016/08/29/discovering-how-dropbo...

>Authorization is performed through an agent so the user doesn’t have to trust the application with a password. The agent is the user interface— operating on behalf of the Security Server—used to obtain the user’s password or other form of identification, which also ensures consistency between applications

I'm surprised it's not like windows where the prompt is displayed with everything else dimmed so you know it's the real prompt, and on a secure session where it can't be manipulated by other applications.

Re: It's been 191 days since Google Drive worked for me

#93

Post by brianwawok »

askvictor wrote: post #12
sergiotapia wrote: post #2

Upvoting so someone at Google can look at this. I won't use a Google product if I can avoid it because their support is terrible and automated. At their scale I imagine any customer slight can be rounded off because of the sheer number of customers they have.

Support for G-suite had been great in my experience, but you're paying for it (unless you're a school/University)

It can be hard to pay for support. I had to join a waiting list to pay Google for their new cloud support model they advertised a few months back. Hoping they don't kill it off before I can pay them for support to ask why DNS is broke in my GCE environment that I pay for. :(

Re: It's been 191 days since Google Drive worked for me

#94

Post by dpkonofa »

Dylan16807 wrote: post #87
dpkonofa wrote: post #78

Earlier quoted context omitted.

It does do what it says on the box. You're not required to download any of the apps in order to use Google Drive. My contention is that the OP claims that they deserve some kind of reimbursement because "they're paying for it" but the "it" here is not the app, it's the service. They're paying for online storage. There are several ways to sync your files to that service. The Google Drive app is a free option. He's pay…

The syncing apps are absolutely part of the package.

They're a part of the package but they are not what the user is paying for. If free users and paid users both have access to the app, then it's not a paid feature. People aren't paying for the app, they're paying for the service and, at least in this case, the service is still working.

If the OP was actually concerned with finding a solution to their problem (which is absolutely an edge case) and not just being a squeaky wheel, they'd pay $30 for InSync or find another free tool that syncs with Google Drive. The Google app is a bonus provided by Google to make the use of their service easier. The OP complaining about being a paying customer is pointless because what they're paying for is still completely useable.

Re: It's been 191 days since Google Drive worked for me

#95

Post by mgkimsal »

flukus wrote: post #62
mgkimsal wrote: post #45

Earlier quoted context omitted.

"scaling support" almost always seems hand in hand with "dumbing down for lowest common denominator". By the time things have made it through "please restart your computer"-level stuff, maybe the only way to scale is to put real engineers on problems and "allow" them to actually talk to the people having the problems. This approach seems to be the only one companies seem hell-bent on never trying.

Because engineers are expensive, engineers that can talk to customers are even more expensive and decent engineers willing to do support are even more expensive. That said, I do think software devs should be more involved with the customer for other reasons, far to often they are building software without having any idea what the customers workflow is.

"expensive" can be relative. $100/hr but getting to the root of actual problems in, say, 2 days, and saving other customers from having the same issues in the future...

Re: It's been 191 days since Google Drive worked for me

#97

Post by dpkonofa »

chrischen wrote: post #90
dpkonofa wrote: post #78

Earlier quoted context omitted.

It does do what it says on the box. You're not required to download any of the apps in order to use Google Drive. My contention is that the OP claims that they deserve some kind of reimbursement because "they're paying for it" but the "it" here is not the app, it's the service. They're paying for online storage. There are several ways to sync your files to that service. The Google Drive app is a free option. He's pay…

Drive is terrible then if what it says on tje box can’t deliver working sync clients. Dropbox delivers working sync clients out of the box, even though you could just use their web interface.

First off, I'm not sure why everyone is using the phrase "what is says on the box". There is no box for this service. Services don't come in boxes and the website doesn't say anything about paying for an app. You're paying for the service and the service continues to work. If you don't like the app and that makes using the service so much of a challenge, use another app with Google Drive or switch to Dropbox. The OP clearly has to use Google Drive because Google is the only service that offers unlimited storage space and they just want to be the squeaky wheel by falsely equating the app with the service that they're actually paying for.

Re: It's been 191 days since Google Drive worked for me

#98

Post by wyclif »

mgkimsal wrote: post #45
Steeeve wrote: post #42

That's comical. I feel like I have an understanding of what's going on because I've been in this scenario on a contract - not with Google. I was told - "there's a backlog of support requests. They are old requests that nobody has been working on and our offshore team can't handle. Being an expert in this particular product (and always in need of some extra cash), I said "OK, but let me be very clear that this is seco…

"scaling support" almost always seems hand in hand with "dumbing down for lowest common denominator". By the time things have made it through "please restart your computer"-level stuff, maybe the only way to scale is to put real engineers on problems and "allow" them to actually talk to the people having the problems. This approach seems to be the only one companies seem hell-bent on never trying.

That's exactly what I thought the second I read this:

We would be needing further informations

It sounds uncannily as if Google has offshored service on Google Drive.

Re: It's been 191 days since Google Drive worked for me

#100

Post by shermozle »

flukus wrote: post #62
mgkimsal wrote: post #45

Earlier quoted context omitted.

"scaling support" almost always seems hand in hand with "dumbing down for lowest common denominator". By the time things have made it through "please restart your computer"-level stuff, maybe the only way to scale is to put real engineers on problems and "allow" them to actually talk to the people having the problems. This approach seems to be the only one companies seem hell-bent on never trying.

Because engineers are expensive, engineers that can talk to customers are even more expensive and decent engineers willing to do support are even more expensive. That said, I do think software devs should be more involved with the customer for other reasons, far to often they are building software without having any idea what the customers workflow is.

The same reason forcing devs to do ops on their own product justifies having devs do (some of) their own customer support. Otherwise they just toss any old crap over the fence and it becomes somebody elses' problem. Force them to solve those problems and they magically go away, cos devs hate support.
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