My advice: use rclone. The desktop app is terrible.
It's been 191 days since Google Drive worked for me
51–60 of 238 posts
Re: It's been 191 days since Google Drive worked for me
#52Can anyone with experience explain why companies continue to spend money on "level 1 support"? It seems to universally make the support process worse - so why do it? Is anyone honestly helped by scripted responses that would literally be more effective if handled by bots?
Re: It's been 191 days since Google Drive worked for me
#53It's so annoying that I can't use the arrow keys to scroll. Only Page Up/Down or the mouse.
It's more annoying that someone worked hard to remove that functionality.
Re: It's been 191 days since Google Drive worked for me
#54There is nothing more enraging to me than customer support giving you a reason why they took so long to respond. I do not care that you were on vacation. We are not friends. Pass your work to someone else when you leave.
Re: It's been 191 days since Google Drive worked for me
#55Earlier quoted context omitted.
Depends on company culture. I would expect that a Googler would get into some trouble (at the very least step on some toes, though that might be warranted in this situation) if they basically cut out the team this particular bug was triaged to. Probably better to escalate internally and have the engineers actually responsible for fixing the bug have it made a higher priority.
And yet for the customer, it's so much better if the engineer contacts you and tells you they're actually working on your problem. This is why people love dealing with small businesses who don't have those layers of bureaucracy. "Wow, I'm actually talking to someone in a real conversation like a normal human being."
That is part of the trade off between going big and enterprisey versus small and human. I think sometimes it makes sense to go one way, other times it makes sense to go the other.
Re: It's been 191 days since Google Drive worked for me
#56It's been six months, eight days, twelve hours Since you went away I miss you so much and I don't know what to say I should be over you I should know better but it's just not the case It's been six months, eight days, twelve hours Since you went away
Normally I'd disapprove of a dumb song lyric joke on Hacker News but I'm impressed that the timeframe from the song fits perfectly.
Re: It's been 191 days since Google Drive worked for me
#57This is why Dropbox has value. It works, its reliable, and if you're a paying customer you can get support. Spend the $10/month. Don't go on for more than half a year with your storage being broken. Disclaimer: no affiliation except a satisfied pro account user EDIT: Edge cases notwithstanding.
DropBox support is fucking garbage.
They have an issue where it works fine but they log an "informational" error in the event log every second. It's been well reported on the net.
Not fixed. I logged my own support case with the full details and they don't know what the Windows Event Log is.
It's inexcusable. I understand having juniors work on a help desk. But not people who can't even search their own ticket system for similar issues and don't know the first thing about computers or software.
Re: It's been 191 days since Google Drive worked for me
#58It's been six months, eight days, twelve hours Since you went away I miss you so much and I don't know what to say I should be over you I should know better but it's just not the case It's been six months, eight days, twelve hours Since you went away
Normally I'd disapprove of a dumb song lyric joke on Hacker News but I'm impressed that the timeframe from the song fits perfectly.
[deleted]
Re: It's been 191 days since Google Drive worked for me
#59This is why Dropbox has value. It works, its reliable, and if you're a paying customer you can get support. Spend the $10/month. Don't go on for more than half a year with your storage being broken. Disclaimer: no affiliation except a satisfied pro account user EDIT: Edge cases notwithstanding.
I'm not sure what value that would add here...
The customer's issue seems to be that they have a very large number of files, and are trying to sync it with a 32-bit desktop client, and are hitting memory issues.
Dropbox themselves state this on their websites:
https://www.dropbox.com/help/space/file-storage-limit
> Note: The performance of the Dropbox application may start to decline when you store above 300,000 files.
I've done some comparisons across various companies sync clients, and it is a tricky problem.
(Disclaimer: I work for Google).
Re: It's been 191 days since Google Drive worked for me
#60More proof that paying Google for any services is a dangerous gamble.