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It's been 191 days since Google Drive worked for me

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Re: It's been 191 days since Google Drive worked for me

#21

Post by MichaelBurge »

> The Windows version of the product currently has difficulty syncing large numbers of files at once due to the memory constraints on 32-bit applications, even if your machine has a lot of memory.

It sounds like they have two issues:

* Access to the existing files

* The money given to Google so far

The first you can probably resolve by using the Linux client to download the files to an external hard drive. (edit) And by "Linux client", I probably mean either "nasty perl script that scrapes the web interface" or "some guy charging $5 for a third-party client" or "a Mac that you borrow from a friend".

The second you can resolve 6 months back by issuing chargebacks. It may be polite to request a refund first, after downloading the files.

Re: It's been 191 days since Google Drive worked for me

#22

Post by stephengillie »

sergiotapia wrote: post #2

Upvoting so someone at Google can look at this. I won't use a Google product if I can avoid it because their support is terrible and automated. At their scale I imagine any customer slight can be rounded off because of the sheer number of customers they have.

I use Google Fi for my phone service, because I can switch my single device and number to another carrier relatively quickly. I recommend my family and friends not use Google Fi, because of Google's reputation for randomly killing off services.

I don't want to have to navigate numerous family and friends to another carrier on short notice, because an executive decided this side-project wasn't quite profitable enough - or because an executive needs this side-project's resources for their own pet project. I don't want my phone carrier shut off because of another company's internal politics, and one way to avoid that is to only utilize services which are a company's primary product.

Re: It's been 191 days since Google Drive worked for me

#23

Post by logicallee »

daxorid wrote: post #13

edit: disregard.

It sounds like they attached a document to an email, and as it is over a certain size Gmail includes it as a GDrive link instead of a typical email attachment. The recipient (support) confirmed they were able to view it. It's just a funny aside, and did not impact their case.

Re: It's been 191 days since Google Drive worked for me

#24

Post by js3dev »

I synched about 50GB to google drive and discovered that it started silently eliminating some of my files. The eliminated files weren't found on google dive's bin, but were in my local mac's trash without any matadata or folder info so I couldn't put them back into their original folders. Good thing I had a backup of all these files. Their synch algorithm seems messed up, it also fails to synch every 2 hours on mac. I've since switched to dropbox, it is worth the extra cost.

Re: It's been 191 days since Google Drive worked for me

#26

Post by saurik »

daxorid wrote: post #13

edit: disregard.

In addition to how I am pretty sure you can always use the web interface for Drive to upload files (as is the case with Dropbox, at least; remember that the issue here is with the sync client), the person has multiple computers: Google Drive initially wasn't working on one of them... and then it stopped on the other.

Re: It's been 191 days since Google Drive worked for me

#27

Post by joatmon-snoo »

daxorid wrote: post #13

edit: disregard.

No, the issue is that the customer cannot use the local Google Drive client. It's right there in the opening: "Google Drive started crashing regularly on PC".

Gmail's default behavior, as anyone who's used it is familiar with, is to automatically upload attachments in excess of a specific filesize to the user's Google Drive account. The user has no control over this.

Re: It's been 191 days since Google Drive worked for me

#28

Post by askvictor »

My guess is that engineering resources have been focused on the upcoming new version of drive, and are ignoring difficult bugs with the current version.

I could understand that in a smaller company, but seems poor at Google scale. OTOH, that scale also means they don't care about losing a few customers over something like this.

Re: It's been 191 days since Google Drive worked for me

#29

Post by Baeocystin »

therealmarv wrote: post #9

Personal advice: Spend one time 30$ on insync https://www.insynchq.com/ The Google Drive Sync application (which is internally python on Mac and Windows I heard) is horrible and a memory and cpu hog. Insync solved all my problems and with that software I could replace Dropbox. BTW: Filipino guys engineered that. I'm proud that I have one piece of Filipino software running here :D

That looks really useful! Thanks for telling us about it. Although I have no personal connection to the country, tonight I will raise my beer glass in celebration of Filipino software development. :D
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