Earlier quoted context omitted.
Let me offer a different viewpoint. Redfin absolutely serves a purpose, but in some markets, notably for my case very hot markets, it's a significant impediment. I really wanted redfin to work, shopping in seattle 2 years ago. I tried for almost a year, but they would consistently be not as contactable or prompt as we wanted, and gave us very erroneous advice when it came to crafting offers on some houses we wanted.…
I bought a house in SF three years ago through Redfin. The realtor that Redfin gave us was prompt, aggressive, and thorough in the bidding/closing process. What he didn't do is drive us around to open houses or suggest places to us. Which we didn't want anyway. I suspect that the individual realtor you get through Redfin has a big impact on your experience with the site. It sounds like you got a bad one and were unha…
1. Look for house on Rightmove or Zoopla. 2. Call the estate agent or private seller to arrange a viewing. 3. Show up at the appropriate time. Look at house. 4. Make an offer. Offer gets accepted/rejected/they want more. Repeat until you get it or get outbid or give up. 5. Offer agreed (hopefully). Now do all the actual buying through mortgage brokers and solicitors.
The estate agents charge the sellers a percentage, which is cheeky because they do almost nothing - the only reason you should ever use one is if you are incapable of taking photos or really can't spare a few evenings to show people around the house.
But nobody ever drives you to see houses or finds them for you. How does it work in America?