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Still locked out of my AWS account

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Re: Still locked out of my AWS account

#102
post #77

Earlier quoted context omitted.

In all seriousness, email jeff@amazon.com. The most likely outcome is that some relevant managers will receive one of the infamous "?" emails from him. If so, that'll result in two things: 1) Your problem will be resolved ASAP, managers right up the chain will be tracking it extremely closely, as they'll have to justify every action to Jeff. Everyone goes scrambling when one of those emails goes out. 2) A post-mortem…

Can you provide some links to stuff about the infamous "?" emails?

This page has 10 such links. 8-)

https://www.google.com/search?q=bezos+question+mark+email

Re: Still locked out of my AWS account

#103

Earlier quoted context omitted.

Because you're unlikey to trigger a violation on your cloud SaaS account, but could easily run afoul of other policies like "Real Name" or "Bought a Pixel Phone and Sold It" or posting something "offensive", getting reported by other users, etc. If the account is just for a cloud SaaS, then there's likely to be very few policies to disable your account.

But then you're storing passwords in more services, which creates more surface area for breaches. If you shop with Amazon, host your services with Amazon, watch TV on Amazon...there's simply no way of getting around the fact that Amazon will only want to manage a password for you in one place. The issue is clearly over reliance on Amazon services.

Create multiple accounts then

Yeah, it's convenient to have only one, but it seems it's dangerous as well

Re: Still locked out of my AWS account

#105
post #77

8 days ago I tried to log in to my Amazon retail account, and received a password invalid error. As it turned out my account had been closed, as it appeared to Amazon that it had received a suspicious log in. This is the same account that I use for AWS - hosting websites critical to my business. Today it appears I am no closer to gaining access back to my AWS account than I was on day 1, even though I have been bille…

In all seriousness, email jeff@amazon.com. The most likely outcome is that some relevant managers will receive one of the infamous "?" emails from him. If so, that'll result in two things: 1) Your problem will be resolved ASAP, managers right up the chain will be tracking it extremely closely, as they'll have to justify every action to Jeff. Everyone goes scrambling when one of those emails goes out. 2) A post-mortem…

I think that's gone the way of the dodo. Last I remember, he didn't read those anymore, and they were automatically just shunted into the normal escalation flow. Too many people got wind of it and abused it.

Re: Still locked out of my AWS account

#107
post #77

Earlier quoted context omitted.

In all seriousness, email jeff@amazon.com. The most likely outcome is that some relevant managers will receive one of the infamous "?" emails from him. If so, that'll result in two things: 1) Your problem will be resolved ASAP, managers right up the chain will be tracking it extremely closely, as they'll have to justify every action to Jeff. Everyone goes scrambling when one of those emails goes out. 2) A post-mortem…

Can you provide some links to stuff about the infamous "?" emails?

[deleted]

Re: Still locked out of my AWS account

#108
post #77

Earlier quoted context omitted.

In all seriousness, email jeff@amazon.com. The most likely outcome is that some relevant managers will receive one of the infamous "?" emails from him. If so, that'll result in two things: 1) Your problem will be resolved ASAP, managers right up the chain will be tracking it extremely closely, as they'll have to justify every action to Jeff. Everyone goes scrambling when one of those emails goes out. 2) A post-mortem…

Can you provide some links to stuff about the infamous "?" emails?

Here's a couple I found: https://www.quora.com/Whats-it-like-to-receive-a-question-ma...

https://www.inc.com/bill-murphy-jr/customer-service-jeff-bez...

Re: Still locked out of my AWS account

#109
post #77

Earlier quoted context omitted.

In all seriousness, email jeff@amazon.com. The most likely outcome is that some relevant managers will receive one of the infamous "?" emails from him. If so, that'll result in two things: 1) Your problem will be resolved ASAP, managers right up the chain will be tracking it extremely closely, as they'll have to justify every action to Jeff. Everyone goes scrambling when one of those emails goes out. 2) A post-mortem…

Can you provide some links to stuff about the infamous "?" emails?

https://www.bloomberg.com/news/articles/2013-10-10/jeff-bezo...

and a little bit here: https://www.quora.com/Whats-it-like-to-receive-a-question-ma...

No one inside Amazon wants to receive a question mark email from Jeff, and a number of the VPs have picked up the habit too.

Re: Still locked out of my AWS account

#110

[Deleted]

Didn't you have backup codes or a backup phone number? Bearing in mind I have no idea how 2FA for DO works, but all services where I'm using 2FA have these options, although I've yet to fall into a similar situation I imagine that it should turn out fine thanks to these options.
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