Still locked out of my AWS account
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Still locked out of my AWS account
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Re: Still locked out of my AWS account
#28 days ago I tried to log in to my Amazon retail account, and received a password invalid error. As it turned out my account had been closed, as it appeared to Amazon that it had received a suspicious log in. This is the same account that I use for AWS - hosting websites critical to my business.
Today it appears I am no closer to gaining access back to my AWS account than I was on day 1, even though I have been billed as normal for my services during this time.
This should serve as a warning to anybody else who has an Amazon account that is shared between retail and AWS.
Linked is a list of every event and interaction I have had during the last 8 days with Amazon, via Twitter, email, phone and chat.
Re: Still locked out of my AWS account
#38 days ago I tried to log in to my Amazon retail account, and received a password invalid error. As it turned out my account had been closed, as it appeared to Amazon that it had received a suspicious log in. This is the same account that I use for AWS - hosting websites critical to my business. Today it appears I am no closer to gaining access back to my AWS account than I was on day 1, even though I have been bille…
Are services offline or are you just locked from accessing the account?
Re: Still locked out of my AWS account
#4This should be a good warning about what you can expect when relying on other companies for service.
Re: Still locked out of my AWS account
#58 days ago I tried to log in to my Amazon retail account, and received a password invalid error. As it turned out my account had been closed, as it appeared to Amazon that it had received a suspicious log in. This is the same account that I use for AWS - hosting websites critical to my business. Today it appears I am no closer to gaining access back to my AWS account than I was on day 1, even though I have been bille…
Are services offline or are you just locked from accessing the account?
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Re: Still locked out of my AWS account
#6This should be a good warning about what you can expect when relying on other companies for service.
This is such a meaningless statement. What exactly are you trying to convey?
Re: Still locked out of my AWS account
#7If it's critical to your business, why not do your hosting elsewhere? Is it because you are locked in already? I am building a product that will help people migrate across cloud providers, so that's the context...
Re: Still locked out of my AWS account
#8This should be a good warning about what you can expect when relying on other companies for service.
This is such a meaningless statement. What exactly are you trying to convey?
Don't ever use services provided by a third party. That's why I cut my own hair, make my own toothpaste, and create my own electricity from coal I mine myself!
Re: Still locked out of my AWS account
#9Might sound obvious in hindsight, but _always_ create separate AWS accounts for your different projects.
Re: Still locked out of my AWS account
#10This is what happens when you tie yourself to a single point of failure. Sure, AWS is usually pretty damn stable... But if there are issues with the company and access, a simple bit can be flipped to stop you cold in your tracks. And that's what seemed to happen here.
What's the answer? Well, there isn't one now, aside begging on twitter and HN (which is undoubtedly your last option). But prior to manufactured disaster, you should have had offsite backups of all critical data. And if you were to design a cluster that used AWS, Azure, and GCE, you would be relatively immune to "We don't like you" threats.
But alas, this does nothing now to ameliorate your data right now. But hopefully, you will consider a proper evaluation of SPOF, regardless if it's technical, or "arbitrary decision" based. Both lead to the same result: catastrophic downtime.