> Thinking is an activity too—don’t undervalue it. Make time and space for it in your daily work schedule. This is why I find it impossible to work effectively in open-plan offices. I'm often looking off in to space, thinking. But I feel compelled to make clickety-clack noises on a keyboard, continuously and unproductively, lest people think I'm not working.
By doing that you are only encouraging the "look busy" behavior in others. Please don't. The world does not need yet another million SLOC. We need to think a lot and type little.
Getting organizational buy in, though, was a lot harder. At review time, when we were measuring employees against each other (don't get me started on the stupidity of stack ranking, but that was the system we had to follow), other managers would try to use it against my team saying that they're always away from they're desks and trying to compare them against their own team's long hours and heroic firefighting of production issues. It took me about 18 months of convincing before I got our directors to realize that my team was producing just as much functionality, with much more complexity, and doing it while seeing a fraction of the production issues that other teams saw. I had to get testimonials from our support team along the lines of, "we don't answer many questions about their stuff, it just works."
By the time I'd left, I'd just started to get through that busy isn't a virtue and hard work is only a good thing if it can't be avoided. Time spent reflecting is crucial to doing the least work necessary. Skipping that time will only create the appearance of productivity.