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Launch HN: Feather (YC S17), painless furniture rental for people who move a lot

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Re: Launch HN: Feather (YC S17), painless furniture rental for people who move a lot

#32
post #23

> Wait a minute, you want me to rent furniture? > We get it. This is kind of new, right? We’re excited about that. But it's... not remotely new, right? [EDIT] seriously, "tiny houses" = mobile homes for well-off millennials, Feather = Rent-a-Center for well-off millennials, Soylent = Ensure for well-off millennials. I guess I should start a payday loans company marketed in such a way that using it doesn't offend the…

Exactly, I'm reminded of Berkshire Hathaway's Cort Furniture. It's been a couple years, but when I walked into a nearby retail presence they had the prices were fairly reasonable. They also do delivery and complete setup. What does this offer that Cort and other companies don't? An online presence?

https://furniture.cort.com/storefront/

Just browsing through here suggest they offer more flexible renting periods, (starting at 1 month vs Feather's 3 month requirement), and a website ui and design that looks fairly modern and easy to navigate.

Cort seems to have higher prices for similar goods (only looked at sofa's), but competing against a much larger corporation on price seems to be a bit of a bad business strategy. In the long run I would guess that if feather seemed like a threat, Cort would simply undercut their pricing in the competing market. I don't see what feather has to offer other than the YC branding and a younger target market.

Re: Launch HN: Feather (YC S17), painless furniture rental for people who move a lot

#33

A lot of students end up moving places due to 1) lease change 2) internships. Might be useful to them. However, the pricing is insanely expensive. 3 month rental for a dresser is $210; same for a AC unit. You can buy new ones for the same price.

> A lot of students end up moving places due to 1) lease change 2) internships. Might be useful to them.

True, then again, established furniture rental firms [0] target them; what's Feather's distinct advantage here?

[0] e.g., https://www.cort.com/student

Re: Launch HN: Feather (YC S17), painless furniture rental for people who move a lot

#34
> Delivery costs $99. Pickup cost varies with the size of your order - if you’re just renting a few items, we’ll keep it between $99-$149, but if you’re outfitting a whole apartment on a 4th-floor walkup, pickup is likely to be a bit more. There is a $99 refundable deposit - we charge you on the first day of your lease, and as long as the furniture is in good shape when we pick it up, it’ll be returned after pickup! There will be a $49 charge added for a weekend delivery.

That's approximately how much IKEA charges for delivering an order though they only charge based on distance. It doesn't matter if you have a single tea light candle or furnishing an entire 25-bedroom castle.

Delivery costs aside, I'm wondering who would pay the steep premiums for these items. Take this bed for example: https://rentfeather.com/collections/bedroom/products/remy-up...

It's listed as $28/month assuming you commit to a 12-month term. That's $336 in total.

What appears to be the same bed is listed on Wayfair to buy for $338: https://www.wayfair.com/Langley-Street%E2%84%A2-Rasmussen-Up...

The annual cost is the same with the difference being at the end of the year you own the bed rather than being on the hook for an eventual "return fee".

So who would willingly enter such a deal? Is the market targeting people who don't have the credit to buy the items out right?

Or is the moving in/out aspect the real kicker? Sure it's a pain in the ass but that's a steep price to pay to avoid one phone call to a moving company (or even just a CraigsList "Free bed ... just pick it up" posting).

EDIT: Here's an even better example. I'm pretty sure these are exactly the same bed as the pictures are identical:

Purchase Queen for $200 w/ free shipping: https://www.wayfair.com/Zipcode%E2%84%A2-Design-Colby-Uphols...

Rent from Queen for $28/month = $336 + $99 shipping: https://rentfeather.com/collections/bedroom/products/dunham-...

Re: Launch HN: Feather (YC S17), painless furniture rental for people who move a lot

#35
post #23

> Wait a minute, you want me to rent furniture? > We get it. This is kind of new, right? We’re excited about that. But it's... not remotely new, right? [EDIT] seriously, "tiny houses" = mobile homes for well-off millennials, Feather = Rent-a-Center for well-off millennials, Soylent = Ensure for well-off millennials. I guess I should start a payday loans company marketed in such a way that using it doesn't offend the…

Well, you're right - it's not "new". Rent-a-Center has been around since the 70s, but are completely predatory, offering lease to own options that gauge customers (ie. a $700 sofa will cost the customer $2100 after 2 years of payments, and will repo if they miss a payment)

We consider Feather "kind of new" because renting furniture it's not a habit that most people are used to. In fact, 97% of the US owns and deals with their furniture. So we think of ourselves as new in that sense :)

Re: Launch HN: Feather (YC S17), painless furniture rental for people who move a lot

#36
What differentiates you from the dozens of other furniture rental services out there? This isn't exactly a new industry. From what I see online, your prices are pretty comparable to Cort's. But as a consumer I'm pretty sure Cort will still be around in 6 months, whereas I'm not so sure about you guys (no offense, I just mean because you're a startup, not because I think you are necessarily worse).

Is there a reason you decided to enter this more conventional, established market?

Re: Launch HN: Feather (YC S17), painless furniture rental for people who move a lot

#37
When I moved to San Francisco a couple of years ago, I was really surprised by how difficult it was to find a fully furnished apartment. I really did not enjoy those trips to IKEA and putting everything together. In contrast, it seems that most apartments in Chiang Mai are fully furnished. We've moved 3 times so far, and it's always just one car ride with a small collection of personal stuff. It's really nice to never have to worry about furniture.

I don't think I would use this service if I was moving to NYC, I'd just look for a furnished apartment.

Re: Launch HN: Feather (YC S17), painless furniture rental for people who move a lot

#39
post #34

> Delivery costs $99. Pickup cost varies with the size of your order - if you’re just renting a few items, we’ll keep it between $99-$149, but if you’re outfitting a whole apartment on a 4th-floor walkup, pickup is likely to be a bit more. There is a $99 refundable deposit - we charge you on the first day of your lease, and as long as the furniture is in good shape when we pick it up, it’ll be returned after pickup!…

For what it's worth, when we bought from Wayfair it took us 9 weeks to get our couch after paying for express shipping, and it looks OK but it's a really crappy couch. Not saying Wayfair is a bad option, just there's a reason why it's so inexpensive.

At a certain point it makes sense to pay for convenience. It may not be for everyone (honestly it's not for me), but that doesn't mean there's no market.

Re: Launch HN: Feather (YC S17), painless furniture rental for people who move a lot

#40
Maybe to address the pricing concerns you could make it more like car leasing deals that often allow to buy the leased car after the contract is over? You could rent furniture but with an option to buy at any time and terminate the monthly payments.
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