There is a bit of detail missing that I would like to understand. How to just 'talk' and give help? Do you approach people/businesses and ask if they are having any problems? Or, your aim is to just get the conversation ball rolling, hoping that it leads to the problem part without deliberation?
Currently, this is a manual process, paper driven with digital photos, and after wards, somebody back in the office would transcribe the hand written notes into an excel spreadsheet along with pics.
This process could be made easier with an automated app on the phone. I had thought about making such an app, but haven't yet.
I guess when you talk to someone, you naturally gravitate towards issues they have.