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Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

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201–207 of 207 posts

Re: Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

#201

Just wondering if there is any backstory to the name 'solve'? Congrats on the launch

We consider our Solve agents your personal "problem Solvers". The service isn't just about getting through immigrations and customs quickly, it's more about making sure you don't have to worry or stress at all which is why we went with the name Solve :)

Re: Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

#202

Earlier quoted context omitted.

...and way behind in others. Try finding a pre-paid voice & data SIM in Japan (hint: it doesn't exist due to arcane regulations - non-residents can only get data-only SIMs). Most WiFi spots require registration that require you to confirm identity via a verification email (think chicken and egg).

I hope not to drag this conversation too much down the rabbit hole, but do you have any advise about what and where to get when it comes to a data SIM, which works on a GSM phone in Japan? Validity: ca. 1 month.

I used a pocket wifi from Sakura Mobile when I was Japan - https://www.sakuramobile.jp/

They delivered it to my hotel and it was easy to set things up.

Re: Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

#203

Earlier quoted context omitted.

I hope not to drag this conversation too much down the rabbit hole, but do you have any advise about what and where to get when it comes to a data SIM, which works on a GSM phone in Japan? Validity: ca. 1 month.

I used a pocket wifi from Sakura Mobile when I was Japan - https://www.sakuramobile.jp/ They delivered it to my hotel and it was easy to set things up.

Basically the same (except I used Rentaphone, as mentioned above).

Re: Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

#204

Earlier quoted context omitted.

Once Google Fi is activated, it can work on iPhones and other devices. I use it all the time when traveling. Data-only SIM cards are free on Fi, (with no monthly recurring fee) so you can roam on multiple devices and only pay a very low fee ($10/gig) for what you use.

?? I thought Project FI had a min $20 a month basic rate. Looking at the site it certainly looks that way. Is there a way to have a Project FI account and no monthly fee if not used?

Yes, you can suspend it for up to 3 months: https://support.google.com/fi/answer/6079346?hl=en

Re: Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

#205
post #172

Earlier quoted context omitted.

In Japan you can buy it at the convenient stores and the "mini" electronic store (haneda) at the airports. Switching sims, setting up the APNs, and the NO REFUND AFTER OPENED on the sticker make people buy it and jump on the bus or train to downtown tokyo (where you have 45mins ~ 1.5 hours to burn anyways).

Hmm, I see. Maybe that's why the ladies selling the SIMs at Haneda were a bit perplexed when I hung around to make sure that it worked.

Yeah, even if you buy a prepaid sim and it doesn't work on your device the store probably won't refund you (unless it's "cracked" or something when you open it).

Re: Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

#207
post #171

This all sounded incredibly like a very San Francisco first world problem, until I thought of one use case for which you could be incredibly useful - old grandparents who don't speak the language traveling internationally on their own. I know mine are always afraid to travel because there is no one to help them on connecting flight to go cross customs on arrival. $300 to help them move doesn't sound all too bad, when…

A good solution for grandparents is to ask for wheelchair service. It is usually free and they'll get whisked from the checkin desk all the way to the baggage claim on the other end. If they don't like the idea of sitting in a wheelchair, they can just walk next to the agent.

Yup. Have done that on "both ends," which is really convenient and also allows me or someone else to accompany them directly to the gate. That said, Solve could be a solution in transit. For example, try navigating Schiphol or Heathrow if you don't speak the language, and have a long delay between your connections. There's room there for premium experience.
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