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Uber rolls out in-app tipping

washingtonpost.com

221–230 of 376 posts

Re: Uber rolls out in-app tipping

#221

I ask this because it is my understanding that drivers can and do rate passengers on Uber(not sure about Lyft.) Is it possible that someone who doesn't tip what the driver believe is enough or if they don't tip at all they will receive a bad passenger rating now, even if they are courteous and respectful? I had some hope that the tipping parts of the world would maybe move away from the practice and just pay people w…

Lyft drivers can't see if or how much any particular rider tipped. The tips just get rolled into their overall payment.

They can rate passengers.

Re: Uber rolls out in-app tipping

#222

It is sad that companies like Uber are being pressured into making these stupid decisions because of "social justice". For me the main benefit of using Uber (as well as all other on-demand services like Doordash, Caviar, etc.) was that everything is included and I don't have to think. Companies like Uber should be focused on building a product that consumers want and nothing else. These decisions are nothing more tha…

If they're being bullied into this decision (and I don't think they are), it's not because they're too timid to stand up to the media. It's because their customers might leave them, because their customers prefer companies that act more justly. You're arguing that a company should act only in its own rational self-interest. That's a reasonable point of view. But there's zero evidence that this is not in Uber's self-i…

Look at the market share and you'll see what most people think. Good for you that you're using Lyft, but most people use Uber because they don't care about those things.

Also tipping is an American (and some other countries) thing. Many countries around the world don't have the tipping culture and these people feel very uncomfortable when they are expected to tip because they don't know what's the right amount.

I have lived in those countries and trust me living in a culture where tipping is expected is much more stressful.

Re: Uber rolls out in-app tipping

#223

Earlier quoted context omitted.

If Uber drivers' pay ends up at exactly what it was before this, I think Uber's going to have a big problem as all their drivers ditch the platform. Uber already pays their drivers shit, there's no way they can justify taking even more of the money from each ride away from the driver. As for whether they should tip in the first place, this wouldn't be a problem if Uber charged enough to begin with. But they got into…

Uber's margin on a ride is already 35-40% in US cities (source: UberPeople), thanks to their 'upfront fares' pricing (rider fare is not used for calculation of driver fares at all, drivers are paid per mile/km and min), their Booking fees, UberPool pricing disparities, and Surge disparities (a rider paying a 1.5x surge does not necessarily mean a driver is receiving 1.5x).

Yes, Uber already takes a very high percentage. If they bump that up to e.g. 60% in order to capture the expected tip, it's hard to imagine drivers being ok with that.

Re: Uber rolls out in-app tipping

#224
I find it quite ironic that the majority of comments here seem to be against this addition and switching more people to Lyft who haven't already switched for moral reasons. By trying to become a better company and treat drivers better, they scared off the customers who didn't care about that. I'm sure this will get downvoted because I'm implying that people already should have switched for moral reasons, and a lot of people don't care apparently, even when many here can financially afford to pay more.

All of these anti-tipping comments clearly have not used Lyft. The Lyft culture versus Uber's from a passenger perspective is so much better. No, you don't have forced conversations like people here think will happen. People forget that Lyft was originally pushing being the more authentic company from the start. In my experience, the drivers respect this too, and almost every driver I've talked to prefers Lyft riders (even when I'm taking an Uber due to Lyft unavailability).

The tipping option means I can pay my driver more if he helps me unload a bunch of luggage/boxes (I've had to take an Uber to a storage facility years ago and had to use a 3rd party credit swipe app to tip my driver for all the extra work) or some other scenario. There's no tipping mention in Lyft rides, while I've seen it often in Uber rides. It's there for when you need it, and isn't something I really consider much. Is 1 second of thinking really too much? Efficiency isn't that important people.

I agree that tipping ambiguity is a pain sometimes. The remedy is taking the 3-5 min to learn the culture for common tipping scenarios. If you spend that time, the answer is pretty clear here. The feature comes in handy far more than it causes pain, speaking from the epxerience of myself and others.

Re: Uber rolls out in-app tipping

#225

Earlier quoted context omitted.

Yes, but they were going to reduce those payments anyway.

The difference is, when those cuts happen, they'll just focus their blame and discontent on "those cheapos" who aren't tipping instead of Uber itself. The service industry has already perfected this tactic.

This seems a bit of a stretch. Plenty of industries have tipping, but I haven't heard of a company leader blaming low pay to lack of tips. Do you have any sources to back this statement?

Re: Uber rolls out in-app tipping

#226

Tipping helps people who need it. It is simple. Voluntary. Binary. A $1 or $2 tip may not seem like much, but if it gets saved (which often tip receivers do) it adds up. Like found money. Do uber drivers make a lot? Could $1 $2 $3 help them? It is not about guilt. It's not about service quality. It is not about greater things. It is about helping someone who most likely needs it. You could get on a high horse and mak…

I wish this comment was higher. I think it's a bummer to see developers who make way over the national median income complain they "don't want to think" about maybe giving a couple extra bucks to people who could use it.

It's not about a few extra bucks, that's not the big issue with tipping. I would be completely fine if a service costed 30%-50% more if that meant the employees would get paid a decent wage.

The onus should be on the employers -- not on the employees and the customer to figure it out.

I hate tipping. The whole experience of it just sucks in every way. It doesn't bring joy to anyone. Both parties lose. The service provider constantly has to worry about tips and have no consistency in income. If they were paid a normal livable wage, then they wouldn't have to worry about this. For the customer, the whole process of purchasing a product is made more painful and more complicated - unnecessarily.

Re: Uber rolls out in-app tipping

#227

I find it quite ironic that the majority of comments here seem to be against this addition and switching more people to Lyft who haven't already switched for moral reasons. By trying to become a better company and treat drivers better, they scared off the customers who didn't care about that. I'm sure this will get downvoted because I'm implying that people already should have switched for moral reasons, and a lot of…

Sorry but I find Lyft irrelevant because the writing is on the wall. They will not exist as an independent company in the next decade. Any culture that get may have will die if GM gets control of the company.

Re: Uber rolls out in-app tipping

#228

I am so unhappy about this change. I tip well everywhere it is expected, restaurants, bars, cabs etc. I hate the system but it is factored in to the price and there's nothing I can do about it. What I loved about Uber when it started was there was no ambiguity. Prices were predictable, as were wait times. Zero cognitive overhead. No guilt or internal debate. Over time every little thing I loved about Uber was taken a…

Its because of human drivers(cunts), just wait till the autnomous car revolution, I have a feeling it'd be bliss.

Re: Uber rolls out in-app tipping

#229

I am so unhappy about this change. I tip well everywhere it is expected, restaurants, bars, cabs etc. I hate the system but it is factored in to the price and there's nothing I can do about it. What I loved about Uber when it started was there was no ambiguity. Prices were predictable, as were wait times. Zero cognitive overhead. No guilt or internal debate. Over time every little thing I loved about Uber was taken a…

This was basically the only reason I ever used Uber instead of Lyft. Now I'll just use Lyft 100% of the time since drivers seem to like them better anyway.

Re: Uber rolls out in-app tipping

#230

Tipping helps people who need it. It is simple. Voluntary. Binary. A $1 or $2 tip may not seem like much, but if it gets saved (which often tip receivers do) it adds up. Like found money. Do uber drivers make a lot? Could $1 $2 $3 help them? It is not about guilt. It's not about service quality. It is not about greater things. It is about helping someone who most likely needs it. You could get on a high horse and mak…

I wish this comment was higher. I think it's a bummer to see developers who make way over the national median income complain they "don't want to think" about maybe giving a couple extra bucks to people who could use it.

That's the whole point : people who could use it should just be paid decently from starter. Tipping is just an unnecessary social pressure, and if you read what people actually say, this is not about the few bucks it costs, it is specifically about the practice which introduce doubt and insincerity in what should be a dead simple process.

Increase the prices, and pay people decently, but don't tip.

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