Uber rolls out in-app tipping

#1

Post by vthallam » Tue, Jun 20, 2017, 5:25 PM UTC

Uber rolls out in-app tipping
washingtonpost.com

Re: Uber rolls out in-app tipping

#2

Post by bpicolo » Tue, Jun 20, 2017, 5:32 PM UTC

Why not just raise the prices a bit again? Now I'm worried I'll get down-starred for not tipping on Uber, which is just kind of annoying. I feel like not requiring a tip is Uber's biggest differentiator

Re: Uber rolls out in-app tipping

#3

Post by mayneack » Tue, Jun 20, 2017, 5:33 PM UTC

bpicolo wrote: post #2

Why not just raise the prices a bit again? Now I'm worried I'll get down-starred for not tipping on Uber, which is just kind of annoying. I feel like not requiring a tip is Uber's biggest differentiator

can the driver see your tip before rating? that would be quite the design flaw

Re: Uber rolls out in-app tipping

#4

Post by wolco » Tue, Jun 20, 2017, 5:33 PM UTC

I don't like the idea. Many will feel like they have to tip.

This is one of the orginal features that helped drive customers away from cabs.

Re: Uber rolls out in-app tipping

#5

Post by cft » Tue, Jun 20, 2017, 5:33 PM UTC

I always preferred Uber to Lyft because of no tips.

Re: Uber rolls out in-app tipping

#6

Post by bpicolo » Tue, Jun 20, 2017, 5:34 PM UTC

mayneack wrote: post #3

bpicolo wrote: post #2

Why not just raise the prices a bit again? Now I'm worried I'll get down-starred for not tipping on Uber, which is just kind of annoying. I feel like not requiring a tip is Uber's biggest differentiator

can the driver see your tip before rating? that would be quite the design flaw

Not sure. You're probably right that they don't. It still feels crummy, though.

Re: Uber rolls out in-app tipping

#7

Post by opportune » Tue, Jun 20, 2017, 5:34 PM UTC

Now I'm going to start using Lyft again. The tipping model is terrible and given the option I'll always shy away from it. Even though Lyft has the same feature, they pay better, so I don't feel bad for not tipping them.

Also having to deal with some of the shadier/creepier drivers expecting tips sounds like something I'd rather not deal with.

Re: Uber rolls out in-app tipping

#8

Post by vthallam » Tue, Jun 20, 2017, 5:34 PM UTC

The most important feature I liked in Uber relative to lyft was no tipping. Why not spike the price up a little and compensate them.

When they have started, the motto was, "Uber - Your private driver" and it was truly like that until today I tip the driver like every other service you get.

Re: Uber rolls out in-app tipping

#9

Post by seattle_spring » Tue, Jun 20, 2017, 5:34 PM UTC

opportune wrote: post #7

Now I'm going to start using Lyft again. The tipping model is terrible and given the option I'll always shy away from it. Even though Lyft has the same feature, they pay better, so I don't feel bad for not tipping them. Also having to deal with some of the shadier/creepier drivers expecting tips sounds like something I'd rather not deal with.

You're going to switch to Lyft, which has had a tipping model for ages, because a competitor is just now adding tipping?

Re: Uber rolls out in-app tipping

#10

Post by RunawayGalaxy » Tue, Jun 20, 2017, 5:35 PM UTC

bpicolo wrote: post #2

Why not just raise the prices a bit again? Now I'm worried I'll get down-starred for not tipping on Uber, which is just kind of annoying. I feel like not requiring a tip is Uber's biggest differentiator

You answered your own question. Why raise prices and risk losing customers when they can just use widely accepted social pressure to coerce you into subsidizing their cost of doing business for free?