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Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

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Re: Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

#71
post #50

Earlier quoted context omitted.

No. I don't stay at hotels, I stay at airbnbs. Most hotels / airbnbs have Wi-Fi, so you don't need the separate device. I'd rather just have a SIM card. I buy these at the airport anyway.

Thanks for your input.

Dear Blaine/Solve-employee, we know this is you. Be honest with us and just post on the OP account. Faking it is even worse than self-promotion spam. :)

Re: Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

#72

First of all this is a great service, and congratulations on the launch. But... After checking I am a bit disappointed: - Istanbul: $235.00 Not including "Fast Track Immigration/Customs" for 2 passengers you can get local fast track card (I think it is around $500 for a year) which grants fast track on immigration/customs and also for all security checkpoints for 2 pax - Amsterdam: $345.00 Includes fast track vs Priv…

I have the same issues. Its incredibly pricey and lounge and fastrack access isnt guaranteed.

We're definitely working on decreasing pricing and adding features like lounges. Over the next month, for example, we're going to be working with vendors to drastically decrease pricing in China. Our goal was to launch quick to get feedback so we can start addressing the pain points.

Re: Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

#73

I've been dreaming of a service like this since last year. Im travelling to Malaysia in a couple of weeks from Heathrow and would love to get through security faster. I paid $8 (approx) to get through security faster at Luton airport when i was travelling to Amsterdam and i loved it. But unfortunately such a service is not available at Heathrow unless i buy business class or have an executive club membership. $225 is…

I just called up Heathrow premium upgrade seevices. They can do the same thing for $140 but when i told them i am travelling economy they told me they couldnt fastrack me at check-in or through security which -- to me -- makes it a complete waste of money.

Re: Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

#74
post #38

Guys - this is way better than the crappy concierge service that many credit card companies offer. I got a bad experience with DBS Treasures. I'm wondering how you guys will compete or complement TSA pre-check or other comparable services, for example the premium immigration service at LGW that can be purchased for 10 GBP.

Love your thoughts, and appreciate the kind words. We actually see ourselves complimentary to services like TSA pre-check. Nowadays so many people have TSA pre-check that you're still waiting in line. Our agent will meet you curbside, hand you your ticket or help you check in, walk you to the FRONT of the pre-check or even the first class line (United Premiere's First Class Line at JFK is still a nightmare) and make sure you get on your aircraft safely. So it's a true end to end concierge service.

Re: Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

#75
This is something I could actually see myself using soon, what perfect timing to stumble upon it.

ps. Whatever SEO marketer you went to, abandon them ASAP. The spammed geo pages (in this case: airport pages) with duplicate content is going to impact your rankings negatively. It is considered a "black hat" SEO technique. That or differentiate the content in a meaningful way. I only checked 4~ of the pages and they were all the same, so I'm assuming they all are. I could be wrong, but even then you'd want to change any that are too similar.

E: A small grammar fix.

Re: Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

#76
post #58

Earlier quoted context omitted.

This type of service has actually existed for about 20 - 30 years and a decent number of people use it, but there's never been 1) an easy way to book it and 2) price transparency. We've solved those two issues and we believe many more people will book the service once they're aware of it. Plus, frequent travelers want to move quickly and safely and we help make that happen.

On the topic of price transparency, can you discuss the breakdown of the pricing between different airports? I've traveled enough that I'm not particularly interested in anything besides expedited immigration, and I can totally accept that it's expensive to get a person past security and buy you into the line, but I'm confused about the difference in pricing for, e.g., LHR, where $220 gets you fast tracked, and SFO,…

That totally makes sense. Right now, we're working with a fair amount of fragmented suppliers. At airports with higher demand, we're able to decrease pricing due to scale.

As for places like SFO - in the US in general (Miami and JFK airport being the exceptions), no company has access to meet clients at the gate for international arrivals, so this service isn't as in demand.

We're also still working on crafting our wording and how to pitch the value props to our clients.

For airports where it says does not include fast track immigrations/customs (except for the US), we usually have an expedited immigrations/customs. Another agent will go stand in line a head of time and you can cut in with them, or they'll know the immigration officer and simply walk you to the front. It's true for all airports we service except for the US airports.

Re: Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

#77
How does this work, inbound, to the US ?

When I return to the US (San Francisco) on first class or business tickets there is no segregation of lines/service - you queue up in the big line and wait your turn (45-60 minutes later) like everyone else.

Other than diplomats, I see no mechanism for expediting immigration/customs inbound to the US and my (short, reckless) research suggested that expedited immigration/customs is not a perk for any level of ticket price or "elite" status.

Perhaps I misunderstand ?

Re: Launch HN: Solve (YC S17) – We Save International Travelers Hours of Time

#80
Hey I travel a lot, always economy class, I hate queues... Im not sure about this, is it legal to speed up immigration process? Like how can non airport staff even get access to help you speed up internal airport stuff? I understand prebooking a taxi and helping you carry luggage? But anything else?
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