Earlier quoted context omitted.
We all deserved to be treated with that kind of dignity. I'm not sure where our industry went wrong. You'd never ask a doctor medical school trivia during an interview.
In this hospital we use scalpels. Are you familiar with scalpels? How would you rate your experience in scalpels?
I'm looking for someone to cut my hair. Can you tell me how many hairs are in a typical human head? Can you show me how you hold a scissors? I'm only looking for people with the best scissors skills.
Oh, you're here to fix my microwave? Great. Before we start though, can you show me the contents of your toolbox? I want to make sure you are familiar with all the latest brands of screwdrivers and wrenches. Come over to this whiteboard and draw a typical microwave, labeling the major parts.