Earlier quoted context omitted.
Zappos CS, front office, creative staff (etc.) got to keep their culture. Zappos warehouse workers got shafted.
Would it be possible to expound on this comment with a decent source (first party is totally okay!)? I ask not as a personal attack on your credibility, this comment just seems a bit inconsistent with the Holacracy movement that he championed a couple of years back.
http://fortune.com/zappos-tony-hsieh-holacracy/
https://qz.com/849980/zappos-is-struggling-with-holacracy-be...
https://www.theatlantic.com/business/archive/2016/01/zappos-...