Earlier quoted context omitted.
The phrase "responding to criticism" appears twice in your link and "the criticism" appears once. There are no sources for the actual criticism or where it appeared, it's like an abstract thing. Such is Techcrunh
Here is a case where FB was criticized for not turning on their safety check feature. I've seen similar for events in Africa that went without FB's safety check feature being turned on. http://www.independent.co.uk/news/world/facebook-criticised-... Edit: Found the African event: https://qz.com/638428/facebook-is-being-criticized-for-not-a...
Mr Ayoub’s blog post has been shared over 10,000 times on Facebook, according to Aljazeera."
One person sits down and takes the time to be thoughtful and compose actual criticism. 10K do nothing but click a link to share it. Is that the same as 10,0001 individual criticisms?