Earlier quoted context omitted.
To my mind, something as subjective as consumer experience is difficult to objectively measure. I'm not sure what would count as valid evidence.
i believe that happy customers would count as valid evidence. when i use google or amazon, im usually pretty happy with the service they provide. when i have to stand at a walmart cashier for half an hour while the lady has to yell for the manager because she needs to issue a $1.20 refund, im not as happy. when I have to go to the library of alexandria to find a piece of infomration that im looking for but then they…
For example, do we know a company's customers are happy because the company has grown to be large?
Like Comcast. Comcast has a lot of customers, maybe they're happy ones? Otherwise how did Comcast grow to that size? (See what I'm hinting at?)
There are different interpretations of Comcast's success at customer growth and retention.