By using IT outsourcing in India (Tata?), Poland, BA and its parent is revealing some important information: They are cutting corners to the point of risking airline operations. The question is, where else are they unnecessarily cutting corners? Are they cutting unnecessary corners on airplane maintenance?
Other quality airlines have outsourced IT or part of their IT operations, but they are careful about choosing their IT vendors.
For example, Israel's national carrier, El Al, which also has extremely good security against hijacking, outsources at least its ticketing as a cost savings move, but this it does to Lufthansa the German national carrier, which uses the Amadeus Ticketing platform. El Al is saving money over running their own operations, but still using a reliable vendor.
Quantas, the airline of Australia, outsources its IT operations to IBM. They did not choose the cheapest alternative, but a reliable one.
Contrasting with Israeli and Australian flag carriers El Al and Quantas, BA the British flag carrier made some extremely unwise choices trying choose a "cheapest" solution, instead of a money saving cheaper solution.
Compared with El Al and Quantas, BA management has shown us that quality of operations is not their top priority. The question is, where else in their operations is this a problem?
BA management is revealing to customer and shareholder alike that customer service and shareholder value is not their highest priority. They are signaling to shareholders that it is time for a change before they further harm the BA brand and before some serious accident happens.