Every time I see a sentence that starts with "we need..." I automatically think "shut up and build it, or you're just complaining." If it's a real need, then building it is a good idea, and will probably make you money. But 99.9% of the time, it's just a turn of phrase way to bitch about the way the world and human kind actually works. Yeah, if we had another Facebook the world would be better. And if I had wheels I'…
This is one of the dumbest and most self-defeating ways engineers shoot down, and exclude themselves from, important discussions. Sometimes social problems actually require society to talk about them rather than run off and build yet another product.
But by collectively trying to identify the nitty gritty details of the problem, hopefully that will prepare the spec for engineers and makers to build from. So yes, we need to listen!
Edit: Just realised that previous reference to PG was a bit too casual so have adjusted