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A startup’s Firebase bill suddenly increased from $25 to $1750 per month

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Re: A startup’s Firebase bill suddenly increased from $25 to $1750 per month

#491
post #256

The author talks about using their own infrastructure and open source alternatives but that's a revisionist fantasy. They would have never gotten off the ground as a start up by buying a bunch of servers and spending time spinning up infrastructure. Not to mention they would have been paying the full costs of their bandwidth from the start. The real lesson to learn here is to never hit a paid service going through a…

A raspberry pi has more than enough power for what they needed.

Re: A startup’s Firebase bill suddenly increased from $25 to $1750 per month

#492

i really really hope all you lot complaining you got burned are the same people who downvoted my previous account out of existence when i said you would get burned 12 months ago or so. Sadly I reckon it was more likely the people who burned you who were doing the down voting. meanwhile, the servers i bought have now more than paid for themselves many times over and our operating costs have fallen to nearly zero. Feel…

The reaction seems to be mostly apologetics. How did we get to the point where running your own servers was such an alien concept?

Re: A startup’s Firebase bill suddenly increased from $25 to $1750 per month

#493
post #480

Earlier quoted context omitted.

My bank (in Sweden) lets me generate virtual debit card numbers with a specified cost cap and expiration date. It's some ancient-looking Flash widget though so I suspect it's a legacy feature...

I'm in Sweden – which bank is this?

I'm not in Sweden, but my Swedish bank SEB offers this. It's part of the "order a card" UI, not flash as the parent is talking about though.

Re: A startup’s Firebase bill suddenly increased from $25 to $1750 per month

#494

[Firebase Founder here] I’m very sorry for the surprise and frustration experienced by the poster, especially due to problems working with Firebase support. We’re embarrassed by the level of communication on our side, and we’ll be working directly with this developer to resolve the issue. There are a couple of things I’d like to clarify for the group, to help folks understand what happened here, and hopefully help ot…

Andrew, you are a credit to Firebase, and I salute you for dropping in here and apologizing for the situation. Though you'll get some heat, I think your attitude of humility is a rare one these days, and much appreciated.

Re: A startup’s Firebase bill suddenly increased from $25 to $1750 per month

#496
post #14

Reminds me of getting Bait-and-Switch'd by Google App Engine in 2011. From 10's of euros to 1000's. > They have no phone number to contact, no way to dispute this other than email — which they have ignored us for over a month now without replying to our continued requests. Trapped. Doomed. We have no further options. Sounds like Google did a great job with Firebase. Definitely gives you that Google-feel of unresponsi…

The easiest way of dealing with Google is to just cancel your credit card... You won't get your money back (unless a CC dispute gets it back). Google are impossible to get any customer service from, which is why I refuse to use any of their non-free offerings (and have limited my use of their free stuff to hangouts and google docs).

Ironically, if you use AdWords, they constantly mail you with offers of phone support and love.

Re: A startup’s Firebase bill suddenly increased from $25 to $1750 per month

#497
post #28

Earlier quoted context omitted.

Jup, had the same issue with Google App Engine. Luckily I could contact support... "What do you mean, you retain a running instance of every previous instance I pushed?!" Fun times.

"you retain a running instance of every previous instance I pushed?!" What? Seriously? Is this documented anywhere? Would you recommend against using GAE?

Let's just say that testing out the platform by pushing a 1 page test app a few times and then being burned by a $200 bill has put me off the platform for a while.

It may be my fault for not adequately reading all their caveats, but it seems to me that the default experience shouldn't be like that.

I love Google, but their Cloud Platform is still incomprehensible to me.

Re: A startup’s Firebase bill suddenly increased from $25 to $1750 per month

#498
post #489
post #476

Earlier quoted context omitted.

Maybe it's a regional thing? Most banks here (Ireland) issue debit cards by default and most people don't go out of their way to get a credit card, so they'd be cutting off a large chunk of their customer base by banning debit cards.

Are your debit cards really just debit cards (i.e. bank-specific "ATM" or "client" cards), or do they work using credit-card payments infrastructure? If you plugged your Irish bank debit card number into e.g. Stripe as a credit card number , would it take it?

Most are visa debit. I think one bank issues a bank specific bank, or at least did a few years ago.

Re: A startup’s Firebase bill suddenly increased from $25 to $1750 per month

#499
post #489
post #476

Earlier quoted context omitted.

Maybe it's a regional thing? Most banks here (Ireland) issue debit cards by default and most people don't go out of their way to get a credit card, so they'd be cutting off a large chunk of their customer base by banning debit cards.

Are your debit cards really just debit cards (i.e. bank-specific "ATM" or "client" cards), or do they work using credit-card payments infrastructure? If you plugged your Irish bank debit card number into e.g. Stripe as a credit card number , would it take it?

[deleted]

Re: A startup’s Firebase bill suddenly increased from $25 to $1750 per month

#500

Earlier quoted context omitted.

> No, because most self-hosted services are 10-20x cheaper than comparable SaaS offerings. This has nothing to do with the fact that it could be hit by a botnet, as per the exact point I commented on, could 'wreck your card', it's simply a question of scale.

No. Most self-hosted services have no bandwidth costs, at all. Or they have bandwidth costs around a dollar per terabyte. Which, even when maxing your connections, would always be below your actual server costs.

If you read the fine print of the ones with "no bandwidth costs" you'll find that service becomes throttled after a certain level of usage. These are businesses, they have to make money to operate, they're not in this for charity
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