Earlier quoted context omitted.
Like I said in my original comment, even if the people are great, they are usually doing a very boring repetitive job. And even if they aren't a "bump on a log," many employers these days honestly want them to be. (liability, efficiency) They really want a robot that is cheaper, not a person. There are so many rules about what an employee can and should do now, especially for lower level jobs. What they can say, how…
I'd argue that those companies that have squeezed the humanity out of their workers are the first ones getting dislocated by the market. E.g. Blockbuster being bankrupt and our local independent video store doing just fine. Or McDonald's vs Waffle House. If you play was "we can provide a worse service for less" then yes, you're going to get steamrolled by automation. If your business is run around adding value (like…
Some people like talking to humans, some don't. It often changes as well. But for incredibly basic mundane transactions, I'd lean on the "I don't like talking to humans." But it's also slower to talk to humans, and generally there is a line, making it again slower. If I have to add travel time in there, that's a factor. So if the person at the end doesn't add at least some positive value (other than just doing what I need done), I'd rather go the faster way.
Also, if a company is squeezing the workers and not the market, that probably means that company is having trouble no matter what the workers are doing.