Perhaps a disruption in airline industry is needed. Maybe one of those mega tech billionaires (Bezos, Musk, Page/Brin etc.) can pay more attention to this market and see investment opportunities. Such disruption would need to go beyond airlines and go towards plane manufacturers level. The fact that there are so little aircraft producers in the world, so monopoly actually starts from there and flows downwards at airl…
The airline industry is already established and low margin so it's not an easy opportunity for disruption. Combine that with heavy regulation and needing tons and tons of very specific expertise and I doubt any VC would touch most of it with a 10 foot pole
Air carriers are still failing people with disabilities
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Re: Air carriers are still failing people with disabilities
#62I find the PA systems to be an assault on my ears and I often wear ear plugs in airports and on planes. I'd prefer silent airports. I suppose that'd be great for the deaf but not so good for the blind.
Re: Air carriers are still failing people with disabilities
#63Speaking of tech failings among airlines... Can anyone tell me what the hell the ticket scanning machines at the gate are doing? In the past week United sent a French woman 2,000 miles in the wrong direction; even though her flight had changed gates, when they scanned her ticket at the (now incorrect) gate it did a normal 'OK' beep and let her through. What in the world is the point of scanning scanning tickets at th…
Re: Air carriers are still failing people with disabilities
#64Earlier quoted context omitted.
Even then, I often board with my coworkers who have higher status than me. If we're sitting next to each other and he's in group 2 but I'm in group 6, I'll generally board with him anyway and no one seems to care.
The system may not be aware of something like boarding groups, especially since every airline does them differently. It's entirely possible that the "check" is "is this boarding pass checksum valid.", especially given the stories of boarding wrong flights - it doesn't even flash red for "this is not the right pass for this flight".
Anecdotally, last time I was flying on a business to Germany with Lufthansa, my cow-orker did the Internet check-in for me without me knowing, and printed out the boarding passes. I later did the check-in for myself again, and picked a different seat. At the airport, the friend gave me the boarding pass he printed (with the old seat number), and so I thought, let's check if it still works on the scanners. I scanned it when boarding, and the scanner threw up an error that the seat on the pass does not agree with the one that's actually booked. I pulled the up-to-date boardin pass on my phone and continued on my way - but it seems that there is some actual checking being done, not just CRC.
Re: Air carriers are still failing people with disabilities
#65Earlier quoted context omitted.
Even then, I often board with my coworkers who have higher status than me. If we're sitting next to each other and he's in group 2 but I'm in group 6, I'll generally board with him anyway and no one seems to care.
I have my friends do this when they travel with me. I tell them that if the gate agent says something, tell them you have a peanut allergy and need extra time to wipe the seat down. That line has worked every time.
Makes me wonder if those are curable in humans, or are we doomed to forever not having nice things because of people acting this way?
Re: Air carriers are still failing people with disabilities
#66Speaking of tech failings among airlines... Can anyone tell me what the hell the ticket scanning machines at the gate are doing? In the past week United sent a French woman 2,000 miles in the wrong direction; even though her flight had changed gates, when they scanned her ticket at the (now incorrect) gate it did a normal 'OK' beep and let her through. What in the world is the point of scanning scanning tickets at th…
AFAIK, the scanner only checks "okay this is the airport you supposed to be inside within 48hours timeframe". That's all.
Re: Air carriers are still failing people with disabilities
#67Earlier quoted context omitted.
Funny- this exact same thing almost happened to my sister a ~week ago. She boarded the wrong airplane (although the scanner beeped without any errors). Luckily, after sitting in the plane for 5 minutes, she realized that she had boarded the wrong plane. Her flight had changed gates.
Which gets at the real question.. what is the scanner actually checking? From the numerous comments here, it's not matching the boarding pass to the flight or gate. Is it just boarding group? Is it that "yes, this is a valid ticket" or something else entirely? Seems like an easy way to "disappear" - basically book a fight going somewhere, look around until you find a flight with open seats (Southwest would be best as…
Re: Air carriers are still failing people with disabilities
#68Earlier quoted context omitted.
The airline industry is already established and low margin so it's not an easy opportunity for disruption. Combine that with heavy regulation and needing tons and tons of very specific expertise and I doubt any VC would touch most of it with a 10 foot pole
TSA would be the part to disrupt, and it's not like that was ever rational to begin with—people aren't likely to realize or admit it's mostly a scare tactic to fill jobs.
Re: Air carriers are still failing people with disabilities
#69I don't recall there being a minimum character count for SSR codes, but in legacy reservations systems (and the passenger name records (PNR) that contain these SSRs) there's for sure a max. Airline reservations systems never met a fixed-width format they didn't like, and the reason is that for a long, long time the unit of storage for a PNR was a block on disk and disk space was precious, so every few bits (literally bits, not bytes) counted. Those constraints have persisted through the ages.
Upthread someone wondered about disrupting this industry. It is expensive (there's a lot of moving parts) but it's basically engineering and integration, with the integration being the far harder part. For example, to participate in the airline networks (the networks that send messages to other airlines to handle cross-carrier booking, talking to GDSes, control departure, speak to DHS, etc) you need to understand the meaning of various airline protocol messages. These messages have unclear semantics; one airline may regard message A as meaning "create a ticket for this passenger" while another airline may regard the same message as "create a reservation for this passenger" which are two different things. The only way to know what these messages mean is to get on the phone with each airline and ask. The documentation is wrong and outdated; the meaning of those messages is the outcome they have to that specific airline and not anything else. Oh and the network connection you send these messages over is a VPN that you need to agree to setup with the carrier you want to talk to. Airline messaging is the reason most modern reservations system can only handle small airlines, since getting the semantics, routing, and other details of airline messaging requires too many humans and too many business relationships.
Additionally, switching reservations system can kill an airline. Most airlines operate with a day or less of cash reserves so if the switch to a new res systems stops operation of the airline for any amount of time you could kill the airline. There's no incentive big enough to switch to a new res system since the rewards are not immediately revenue-impacting.
Re: Air carriers are still failing people with disabilities
#70Disclaimer: I built airline reservations systems with ITA Software. I don't recall there being a minimum character count for SSR codes, but in legacy reservations systems (and the passenger name records (PNR) that contain these SSRs) there's for sure a max. Airline reservations systems never met a fixed-width format they didn't like, and the reason is that for a long, long time the unit of storage for a PNR was a blo…
That's kind of amazing, and kind of terrifying.