Is the $10k still in vouchers?
The main problem they had IMO was that $800 was very useless for many people when it was in vouchers...
United Airlines Announces Changes to Improve Customer Experience
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Re: United Airlines Announces Changes to Improve Customer Experience
#12Is anyone else disappointed with the PR turn around? Although unlikely, I was rooting for United to push back and tell the guy to piss off for acting so ignorant. I cannot imagine how mad I would be if I was asked to leave after getting on the plane but once the authorities get involved anyone beyond 10 years old should know it isn't time for a temper tantrum. Kudos for United for improving customer experience but I…
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Re: United Airlines Announces Changes to Improve Customer Experience
#13Is anyone else disappointed with the PR turn around? Although unlikely, I was rooting for United to push back and tell the guy to piss off for acting so ignorant. I cannot imagine how mad I would be if I was asked to leave after getting on the plane but once the authorities get involved anyone beyond 10 years old should know it isn't time for a temper tantrum. Kudos for United for improving customer experience but I…
How's the Kool Aid taste?
Re: United Airlines Announces Changes to Improve Customer Experience
#14Is anyone else disappointed with the PR turn around? Although unlikely, I was rooting for United to push back and tell the guy to piss off for acting so ignorant. I cannot imagine how mad I would be if I was asked to leave after getting on the plane but once the authorities get involved anyone beyond 10 years old should know it isn't time for a temper tantrum. Kudos for United for improving customer experience but I…
>I would be if I was asked to leave after getting on the plane but once the authorities get involved anyone beyond 10 years old should know it isn't time for a temper tantrum.
So it's fine for police to beat up non-threatening people when they don't comply with a business manager's decision?
Re: United Airlines Announces Changes to Improve Customer Experience
#15Is anyone else disappointed with the PR turn around? Although unlikely, I was rooting for United to push back and tell the guy to piss off for acting so ignorant. I cannot imagine how mad I would be if I was asked to leave after getting on the plane but once the authorities get involved anyone beyond 10 years old should know it isn't time for a temper tantrum. Kudos for United for improving customer experience but I…
I agree. We should all kowtow to our corporate overlords, after all we are mere "consumers" not people and we don't deserve any respect.
Re: United Airlines Announces Changes to Improve Customer Experience
#16Is anyone else disappointed with the PR turn around? Although unlikely, I was rooting for United to push back and tell the guy to piss off for acting so ignorant. I cannot imagine how mad I would be if I was asked to leave after getting on the plane but once the authorities get involved anyone beyond 10 years old should know it isn't time for a temper tantrum. Kudos for United for improving customer experience but I…
He was literally on the phone to United's call center when the cop pulled him forward while still belted, then sideways into the middle armrest, then mashed his head into the armrest across the aisle causing concussion, broken Nose, and lost teeth. The guy literally had to have reconstructive surgery.
Calling United's call center to get a resolution isn't a "temper tantrum." It is the correct course of action in the circumstances. A United Manager should have resolved this situation, not an abusive cop. United should pay for it and the cop should be fired and charged with battery.
The passenger did nothing ignorant, and I'm not entirely sure you know what the word means.
Re: United Airlines Announces Changes to Improve Customer Experience
#17Is the $10k still in vouchers? The main problem they had IMO was that $800 was very useless for many people when it was in vouchers...
to add - $800 is definitely not enough to merit screwing over a business meeting that may have taken weeks to schedule and coordinate people taking different flights to the same location. sometimes, 800 isn't enough to cover hotel cost for losing a reservation then needing to rebook for a flight the following day.
Re: United Airlines Announces Changes to Improve Customer Experience
#18Is anyone else disappointed with the PR turn around? Although unlikely, I was rooting for United to push back and tell the guy to piss off for acting so ignorant. I cannot imagine how mad I would be if I was asked to leave after getting on the plane but once the authorities get involved anyone beyond 10 years old should know it isn't time for a temper tantrum. Kudos for United for improving customer experience but I…
He was literally on the phone to United's call center when the cop pulled him forward while still belted, then sideways into the middle armrest, then mashed his head into the armrest across the aisle causing concussion, broken Nose, and lost teeth. The guy literally had to have reconstructive surgery. Calling United's call center to get a resolution isn't a "temper tantrum." It is the correct course of action in the…
>Calling United's call center to get a resolution isn't a "temper tantrum." It is the correct course of action in the circumstances.
So disobeying flight crew instructions, then law enforcement instructions, and finally insisting on working your way through first-line support at the company's call center while you single-handedly continue to delay an entire flight is the correct course of action in that situation?
The way cops handled the situation was absolutely awful, and in my opinion they should be footing his medical bills. However, it doesn't mean he was justified in his actions.
Such actions could even be perfectly understandable in circumstances involving an underlying medical condition (dementia, mental illness, severe hypoglycemia, whatever).
How you can suggest it's the correct course of action for someone of sound mind though is puzzling at best. I can't even begin to comprehend the level of entitlement that delaying an entire flight would require.
Re: United Airlines Announces Changes to Improve Customer Experience
#19Rule 1: Never Talk About Fight Club
Re: United Airlines Announces Changes to Improve Customer Experience
#20Earlier quoted context omitted.
He was literally on the phone to United's call center when the cop pulled him forward while still belted, then sideways into the middle armrest, then mashed his head into the armrest across the aisle causing concussion, broken Nose, and lost teeth. The guy literally had to have reconstructive surgery. Calling United's call center to get a resolution isn't a "temper tantrum." It is the correct course of action in the…
> Calling United's call center to get a resolution isn't a "temper tantrum." It is the correct course of action in the circumstances. So disobeying flight crew instructions, then law enforcement instructions, and finally insisting on working your way through first-line support at the company's call center while you single-handedly continue to delay an entire flight is the correct course of action in that situation? T…
United violated their own contract with the passenger. The passenger was attempting to escalate it within United themselves when they were violently assaulted at United's request.
Law enforcement got involved in a civil dispute between a customer and company and then battered that customer on behalf of that company. There was no safety or security justification for law enforcement to be involved at all.
The flight was delayed due to United's actions (kicking passengers off to board crew, after the flight had already been seated). The passenger was asserting their contractual and legal rights, the company and law enforcement violated those rights and the other passengers were negatively impacted due to the company's wish to save a small amount of money.