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United Airlines Announces Changes to Improve Customer Experience

newsroom.united.com

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Re: United Airlines Announces Changes to Improve Customer Experience

#3

Post by maxxxxx »

11thEarlOfMar wrote: post #2

As experienced on United this week: - Hand out warm chocolate chip cookies as passengers de-plane. - If a passenger asks for a couple of decaf coffee pouches, give them 16

I love when I ask for sweetener and get a whole pile.

Re: United Airlines Announces Changes to Improve Customer Experience

#4

Post by draw_down »

> United commits to:

> Limit use of law enforcement to safety and security issues only.

> Not require customers seated on the plane to give up their seat involuntarily unless safety or security is at risk.

Isn't that what they claimed the situation was in the first place? I get that they have to make announcements like this because they're in damage-control mode, but, come on.

Re: United Airlines Announces Changes to Improve Customer Experience

#5

Post by notyourwork »

Is anyone else disappointed with the PR turn around? Although unlikely, I was rooting for United to push back and tell the guy to piss off for acting so ignorant. I cannot imagine how mad I would be if I was asked to leave after getting on the plane but once the authorities get involved anyone beyond 10 years old should know it isn't time for a temper tantrum.

Kudos for United for improving customer experience but I wish this improvement would come whole heartedly and not simply because of a PR nightmare due to an ignorant passenger.

Re: United Airlines Announces Changes to Improve Customer Experience

#7

Post by draw_down »

notyourwork wrote: post #5

Is anyone else disappointed with the PR turn around? Although unlikely, I was rooting for United to push back and tell the guy to piss off for acting so ignorant. I cannot imagine how mad I would be if I was asked to leave after getting on the plane but once the authorities get involved anyone beyond 10 years old should know it isn't time for a temper tantrum. Kudos for United for improving customer experience but I…

Uh, no.

Re: United Airlines Announces Changes to Improve Customer Experience

#8

Post by MrVitaliy »

draw_down wrote: post #4

> United commits to: > Limit use of law enforcement to safety and security issues only. > Not require customers seated on the plane to give up their seat involuntarily unless safety or security is at risk. Isn't that what they claimed the situation was in the first place? I get that they have to make announcements like this because they're in damage-control mode, but, come on.

This time they're "committing"

Re: United Airlines Announces Changes to Improve Customer Experience

#10

Post by rajathagasthya »

ghostly_s wrote: post #6

> Eliminate the red tape on permanently lost bags by adopting a "no questions asked" policy on lost luggage. What on earth does this mean?

> will be eliminating the red tape on permanently lost bags with a new "no-questions-asked" $1,500 reimbursement policy

This is what the email for MileagePlus members says.

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