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Ask HN: How did you acquire your first 100 users?

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Re: Ask HN: How did you acquire your first 100 users?

#121

Lots of people come up with a good idea for a product, launch, then wonder where to get users. "Start with the market, instead," evolves their consciousness. I offer a different approach: start with the customer acquisition strategy and then build your product. 1) Build a landing page describing the problem and your solution, in terms of emotional value benefits 2) Drive paid traffic to the landing page. Get at least…

Nice summary, but be careful with FB ads. It can easily suck tons of money for literally nothing. Even if you pay per click, you get clicks from absolutely irrelevant people (bots?), with zero engagement.

My heuristic is that I budget 2x expected LTV per channel for the initial test. So if I think my customer could be worth $100 over their lifetime, I will allocate $200 to reddit ads, Facebook, etc. If I don't get any movement in the funnel (clicking signup; actually signing up; paying; etc...), then I abandon the channel until I have substantially updated the product or messaging. If there is some movement, then I devote effort to optimizing the funnel, starting from the ad creatives toward each segment of the signup flow

Re: Ask HN: How did you acquire your first 100 users?

#122
We have SaaS aimed at developers[1] (platform for coding/hosting chatbots) and have tried 3 major prongs to getting our first 100 users (in order of usefulness)

- Meetups

- Content marketing

- Adwords

By far the best is our meetup group. We host a weekly meetup[2] series where we go through the platform and framework and help people write their first bots. It's nice because it also allows us to see how people are using our platform and where the rough edges are. This has been invaluable in quickly fixing small bugs that are meaningful to new devs. Some stuff we wouldn't have even noticed through analytics. We're working on getting better follow-up engagement. We have about 5-10% come back week after week.

We write entries on our blog[3] and post links to a few places (FB groups, twitter) and it's helped out too with recognition. Though our conversion from people signing up for an account from the blog is about 3%. We try a mix of posts that range from non-developer focused to developer focused. We host on medium and have had success with medium's tags and getting readership from other medium articles and the suggested articles bar on the bottom.

Adwords is almost useless at this point, though neither of us has had any prior experience so it could just be us not using the tools to their full potential.

Finally we've gone to 1 conference, NY Techday a few weeks ago. We handed out ~150 business cards and >250 stickers. I think we may have generated 3-4 leads. It was exciting that a few people recognized us from the blog and posting in FB groups, so that was a good reinforcement to keep posting on the blog.

[1] https://alana.cloud

[2] https://www.meetup.com/from-just-a-thought-to-your-1st-chat-...

[3] https://blog.alana.cloud

Re: Ask HN: How did you acquire your first 100 users?

#123
We provide SAAS to financial institutions and their corporate clients (so the below may not be relevant to your market):

1) make sure your service is a pain killer not a vitamin. This industry does not believe in vitamins and we didn't have the resources for such a long closing cycle. Our tech can be deployed in minutes, is easily understood and requires very little to no backofdice Support 2) Cold call to get meetings. I can't emphasize enough how powerful a cold call is. People on Wall Street get hundreds of emails a day but they are trained to always answer their phone. Be nice, be genuine, solve a painpoint 3) "ask for the order". Sales cycles can drag on, at some point you have to draw line in the sand and ask for the order. Do it humbly and respectfully and be prepared to hear no. The will almost always say yes

Final thought: we never took VC funding. In the beginning friends and mentors said we should as it would "add to your credibility", anecdotally I believe the opposite has happened. I've sat across from many entrepreneur CEOs who chose us not just because we were good at what we did but out of a desire to pay it forward. It's the unwritten code among founders: you grinded to get where you are and people who had no need to helped along the way, you do the same when the time comes. Point of this story is find these people as early as possible, they will become your champions.

Re: Ask HN: How did you acquire your first 100 users?

#124
post #98

Earlier quoted context omitted.

offering to build (tiny! like, 5-minute one-offs!) features _just for them_ sort of blows their minds How did you manage to do that without making it impossible to add major new functionality to your app? Did you nail the basic functionality of the app from the starting gate and go straight into maintenance/feature-tweaking mode? meticulous hand-holding through the first few weeks usually convinces them to stick arou…

offering to build (tiny! like, 5-minute one-offs!) features _just for them_ sort of blows their minds It seems worth noting that this can also be a dangerous strategy. It's really easy to fall into the trap of giving each customer exactly what they ask for, rather than learning what they actually need. If gone unchecked, this is the sort of product strategy that easily leads to disastrous results for product usabilit…

> It's really easy to fall into the trap of giving each customer exactly what they ask for ... this is the sort of product strategy that easily leads to disastrous results.

do you know any product/company examples where this was/is the case?

Re: Ask HN: How did you acquire your first 100 users?

#125
post #88

1. I scoured the reviews of similar apps and listed the main feature requests that were being stonewalled and implemented them. 2. I then set up keyword alerts for Reddit and Twitter and when somebody mentioned [similar app] I popped in and suggested they try Lanes which, btw, has feature [similar app] has not implemented . 3. I got lucky^. Photos of Lanes began appearing on Tumblr blogs (the #studyblr community) and…

The product looks cool. Seeing as it's a free service, how do you make money?

Edit: nevermind, now I see the option to upgrade to lanes plus

Re: Ask HN: How did you acquire your first 100 users?

#127
Getting the first 100 users has actually been the easiest part of the process. It's getting 100 daily new users that's really hard.

For Standard Notes[0], here's what I did:

1. Comment on privacy related HN posts about a privacy-focused notes app. That would have gotten me 40-50 users.

2. Write articles[1] on encryption/privacy/webdev. Some of them made it to frontpage HN, some didn't. That might have gotten me to 500 users.

3. Repeat. Tirelessly. Painstakingly. Depressingly. Just keep going doing small things every day. Eventually they start to compound.

[0]: https://standardnotes.org

[1]: https://journal.standardnotes.org

Re: Ask HN: How did you acquire your first 100 users?

#128

We provide SAAS to financial institutions and their corporate clients (so the below may not be relevant to your market): 1) make sure your service is a pain killer not a vitamin. This industry does not believe in vitamins and we didn't have the resources for such a long closing cycle. Our tech can be deployed in minutes, is easily understood and requires very little to no backofdice Support 2) Cold call to get meetin…

Interesting. We haven't had much luck with SAAS in financial institutions. In our experience they want everything on site and running on their own hardware and software. How did you manage to convince them? Or are you limiting yourself to smaller players where it's less of an issue?

Re: Ask HN: How did you acquire your first 100 users?

#129

Lots of people come up with a good idea for a product, launch, then wonder where to get users. "Start with the market, instead," evolves their consciousness. I offer a different approach: start with the customer acquisition strategy and then build your product. 1) Build a landing page describing the problem and your solution, in terms of emotional value benefits 2) Drive paid traffic to the landing page. Get at least…

> 4) Cross post that very same narrative to discussion forums: Facebook, HN, Reddits, Indie Hackers[forum], wherever. This seems more effective if your primary market is the startup crowd. It could also be distracting if they're not the target demographic and you overvalue their feedback.

I understand where you're coming from, but I disagree. For launching a new technology service, generally adoption follows a pattern: technologists (people who like tech for its own sake), then visionaries in the market itself – who use the tech to boost their own career and get an 'unfair advantage' over their peers, then the chasm. Then come pragmatists, who require social proof from peers in their market, and then conservatives, who require a full service solution (all the complements must exist, such as a support infrastructure). Finally, the laggards, who will only move to a new solution when they are absolutely forced to, such as when the incumbent discontinues support for its offering.

This has all been formulated in great strong detail in the book Crossing The Chasm. Maybe if you are implementing a 'commodity' service that is innovative in absolutely no way whatsoever, you can skip the technologists, but there is such a strong community of online entrepreneurs with a great support ecosystem that I recommend everyone take advantage of it. The only problem is that you have to pay to play – not in terms of money, but in terms of contribution (sharing what you know and helping others). In this case definitely, you really reap what you sow in the karma bank.

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