Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

kolemcrae.com

Post reply on HN
Print view View original

141–150 of 182 posts

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#141

Post by snailmailman »

mnm1 wrote: post #16

Skype accounts are fucked. Try signing in on Skype for Linux with two different accounts. If you're lucky, you'll experience the contact shuffle where some contacts are moved from one account to another and others randomly deleted from both accounts. I mostly stopped using Skype after that one.

On my personal laptop, Skype forced me to update to the "new" skype version that's styled like the windows 10 one. I could no longer log into the old one. This new one is objectively worse.

+ chat history seems to work

+ dark mode

- no cross platform video calling (except to web)

- way less settings (like notification configuration stuff, all sorts of settings)

The only thing I really use skype for is skyping to family members. Now I can't do that, because cross platform video doesn't work. The old skype worked and had more features and settings! Why force me to switch when the new version isn't feature-complete!

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#142

Post by dvtv75 »

I recently upgraded my Linux PC, and had to reinstall Skype.

So I sign in to the new Skype, and can't remember my password. That's OK, I'll just get them to reset it. Oh, my email address expired while my PC was sitting on the junk heap? That's OK, I'll follow their prompts, this shouldn't be too difficult.

"Unfortunately, we were unable to verify your ownership of this account using the information you provided. [...]

Please submit a new account verification form At this point, your best option is to submit a new form with as much accurate information as you can gather."

I've provided the details of six different users who were on my contact list, the complete email address I used to use, and there is nothing else I can do. No email address I can contact, no phone number to ring.

Oh, and most importantly, there's no "Import old account settings" option.

Screw you, Microsoft.

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#143

Post by i336_ »

tostitos1979 wrote: post #137

Had to deal with Windows/Skype/Office login issues for a senior. It is insane that people who pirate have an easier time than paying customers.

Not necessarily looking to go in the direction you mention, but I'm curious what you mean nonetheless - AFAIK, Skype's consumer/personal offering is free, and then you need to subscribe for business accounts because that all runs on microsoft servers.

Are you referring to a different product, or are there copies of old enterprise skype server systems floating around out there?

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#144

Post by jackvalentine »

I got caught by another Skype issue - merged my long-time Skype account with my MS account.

Old skype account - kinda bad password.

MS account - great password, 2FA.

Then I got alerts that someone in China had logged in to my MS account. I couldn't figure out how they'd done this until...

I figured out they'd signed in to skype, using my old skype username and old skype password that were still valid for some unknown reason after merging it in to my far more secure MS account.

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#145

Post by jackvalentine »

jakebasile wrote: post #88

Allowing username changes should be basic functionality in any system that has usernames. People change, names change, and so on.

And if you want to avoid abuse rate limit it to one change every 3 months, or $10 per change or SOMETHING.

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#149

Post by basch »

booleandilemma wrote: post #135
basch wrote: post #111

Earlier quoted context omitted.

that is just a microcosm of how bad the situation is. I dont think microsoft fully understands how impossible it is to have a conversation with a lay person using microsofts correct terms. "no not skype, what you want is skype for business (a completely different unrelated product), then you want to access a folder in your microsoft office 365 group team site document library (no not teams, thats different) through t…

This is why I majored in CS. IT is way too confusing.

It's a marketing and ux problem. Microsoft is terrible at picking good proper nouns for products. Groups, teams, etc. why is it Office Groups but Microsoft Teams. Is Microsoft ToDo part of Office? Why is Teams basically Skype/Lynx+Sharepoint but not Office?

Enterprise Architecture teams have their work cut out trying to describe the choices they make.

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#150

Post by H4CK3RM4N »

__jal wrote: post #114
Frondo wrote: post #113

Earlier quoted context omitted.

"For reasons I won't go in to, at some point, I ended up giving her my Apple ID password to fix a problem when I couldn't do it." I won't ask about the reasons, but it seems like everything in your email is a consequence of you setting up someone else's phone to use your account information. Sure, going to a feature phone would solve that, but so would not actually sharing your account with someone else. What else di…

> In other words, how could Apple differentiate between "it's my account but not my phone" and "it's my account and it is my phone"? Because the phone in question used that Apple id precisely once, and is now configured with hers? There's obviously some foreign key floating around keeping the association, even though it should not be there. And that's ignoring the question of why and how, when syncing, backup, etc is…

It's configured with an account at setup. You need to reset the phone before logging in with another account.
Post reply on HN