Earlier quoted context omitted.
In their non-defense, they also promised accountability and transparency. If you are one signature away from bankruptcy, you may want to be transparent about that, before taking un-refundable preorders. Or you could do the responsible thing and keep preorder money in escrow. Madoff was also only a few signatures from having his Ponzi scheme staying afloat.
Don't judge them until you walk a mile in their shoes. When you worked on something for years, you still maintain hope, and you're wrestling with doubt every day being "transparent" isn't so easy. You literally can't say "hey, we might go out of business" and then walk into a VC office and make a pitch. Having to wrestle with this was the hardest part of my job at RethinkDB, and any time I hear of someone who had to…
Instead, from all external appearances, they did everything they could to do right by themselves - not their customers.
[1] https://www.recode.net/2017/2/28/14766780/failed-drone-lily-...