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Remove United from your flight results

dropunited.com

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Re: Remove United from your flight results

#31

Post by petilon »

sfilargi wrote: post #3

I understand the sentiment, but if I would stop using every corp that fucked somebody up, I would probably have to move somewhere where there is no civilization.

If it was just that the flight attendants fucked up by calling in the cops in a situation that didn't really call for it that would be one thing. But it was more than that. The CEO made the situation worse by not apologizing and instead blaming the passenger for being "disruptive and belligerent". It was only after the stock dropped that he apologized. This shows that poor customer service is ingrained in this corp.

Re: Remove United from your flight results

#32

Post by parent5446 »

rajeshp1986 wrote: post #9
sfilargi wrote: post #3

I understand the sentiment, but if I would stop using every corp that fucked somebody up, I would probably have to move somewhere where there is no civilization.

once people start doing this, the companies will change. The companies will start valuing the customers more.

Entirely predicated on the "once people start doing this", which most people won't.

Re: Remove United from your flight results

#33

Post by petilon »

When you are bumped on an overbooked airline, here's what you should know:

Airlines start offering compensation and travel that is less than what is required under the FAA rule hoping that people who haven't been properly informed about their rights will take the cheap offer. When this doesn't work they slowly raise the offers.

The FAA rules provide that a passenger who has a reservation and who is asked to give up their seat because the flight is overbooked is entitled to a lot of money and the airline is required to fill them in on their rights right away. In writing. Compensation depends on how quickly the airline can get one to the next place one is booked to, and can reach 400% of your paid fare or up to $1,350 if they cannot get you to your next destination within four hours. If they can get you somewhere you are booked to within an hour or two, the compensation is much less.

http://www.cnn.com/2017/04/11/opinions/i-got-bumped-from-a-f...

Re: Remove United from your flight results

#34

Post by colmvp »

ram_rar wrote: post #8

If I keep dropping airlines for every unpleasant experience, I ll run out of options for flying. I have had bad experiences (not of this magnitude) , but dropping UA from my search list is not a viable option. Its an airline, not a restaurant. Having said that, I do hope UA bleeds through its nose while settlement.

> If I keep dropping airlines for every unpleasant experience, I ll run out of options for flying.

While normally I might agree, I can't honestly say that I've seen other airlines resort to such excessive measures for something that was clearly their fault. The act and immediate response was pretty deplorable in my eyes, including the internal e-mail from the CEO himself who accused the passenger of certain adjectives that are objectively false when considering both video evidence and the legal stance as interpreted by lawyers who have assessed the situation.

As such I will refuse to ever buy a ticket from them.

Re: Remove United from your flight results

#36

Post by [deleted] »

nafizh wrote: post #6
sfilargi wrote: post #3

I understand the sentiment, but if I would stop using every corp that fucked somebody up, I would probably have to move somewhere where there is no civilization.

I also understand your sentiment, and I may be guilty of it too. But this is the exact sort of attitude that blocks real change.

[deleted]

Re: Remove United from your flight results

#38

Post by jballanc »

ram_rar wrote: post #8

If I keep dropping airlines for every unpleasant experience, I ll run out of options for flying. I have had bad experiences (not of this magnitude) , but dropping UA from my search list is not a viable option. Its an airline, not a restaurant. Having said that, I do hope UA bleeds through its nose while settlement.

I can't begin to explain why, but almost every American airline has been a worse experience for me than almost every non-American airline. I fly regularly on Turkish, for example, and their service is amazing! If ever I have to fly international, they are my first preference, but even Lufthansa, Swiss, AirBerlin, KLM, have all been a nicer experience than any of the major American carriers.

Of course, this doesn't address the issue of dropping United if most of your flying is domestic. In that case, I'd suggest looking into flying out of smaller airports with one of the discount carriers. SouthWest has actually been reasonably good to me. Sure, it's nowhere near the level of service on Turkish, but for the price it's pretty much in line with what I'd expect.

Re: Remove United from your flight results

#39

Post by Mithaldu »

petilon wrote: post #33

When you are bumped on an overbooked airline, here's what you should know: Airlines start offering compensation and travel that is less than what is required under the FAA rule hoping that people who haven't been properly informed about their rights will take the cheap offer. When this doesn't work they slowly raise the offers. The FAA rules provide that a passenger who has a reservation and who is asked to give up t…

The plane was not overbooked. The rules and laws that apply in this case are very different. See top comments.

Re: Remove United from your flight results

#40

Post by jballanc »

product50 wrote: post #25
abecedarius wrote: post #16

Earlier quoted context omitted.

I've eschewed United for years after a bad experience of my own. Perfectly viable; I usually take SW or JetBlue.

I am assuming you are not in SF. SF is United's hub - you really lose out on a number of conveniently timed direct flights (which many cases are also cheapest) if you just chose to drop United from your consideration.

JetBlue from San Jose is often just as convenient, and the only cost is an extra hour or so on the train.
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