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A man wouldn’t leave an overbooked United flight, so he was dragged off

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Re: A man wouldn’t leave an overbooked United flight, so he was dragged off

#231
post #34

Earlier quoted context omitted.

Why didn't they figure this out before boarding everyone? It's much easier to deny boarding than to pull someone off of a plane.

I don't know. Last minute logistical changes based on timetables, planes, weather, etc. The reason why I guessed this is because my brother is a pilot.

That's not overbooking then, do the same rules apply?

Re: A man wouldn’t leave an overbooked United flight, so he was dragged off

#232

Earlier quoted context omitted.

Watch the video. The guy is big, but he's not acting like police, and he doesn't have any sort of uniform. The two useless cops are just looking on like useless cops do.

I watched the video. Sky marshals purposefully wear normal clothes, so they blend in with the rest of the passengers on the flight. Having them wear uniforms would kind of defeat the purpose. The cops are likely waiting until the passenger is off the plane to take him into custody.

I suppose he could have identified himself and displayed a badge before the video started, but nothing about this guy said "police" to me. My experience with airport police says that taking the guy into custody was the last thing the actual police wanted to do. That suspicion is confirmed by the fact that after getting dragged off, the passenger reboarded the plane. Justifiably, real police don't consider themselves airline employees. They look down on both airline security and TSA.

Actually the real police might well have told United to increase the voucher amount like any civilized human organization would do. The gate agent then looked outside and picked out the biggest meanest baggage handler she saw. I really doubt the Sky Marshals want any part of this disaster.

Re: A man wouldn’t leave an overbooked United flight, so he was dragged off

#233

Earlier quoted context omitted.

A Computer randomly selected 4 passengers for removal.

And probably eliminates everyone flying with multiple people on the same reservation.

The article mentions the first two people asked to leave were a couple flying together.

Re: A man wouldn’t leave an overbooked United flight, so he was dragged off

#234

Earlier quoted context omitted.

Well, in your example, I can't run over the kid, but I can call the cops, and have them come and physically remove him. So that's almost exactly what happened, except that the burly guy wasn't a cop (or at least wasn't in uniform). The cops were there, though, and were (at least tacitly) authorizing the guy to try to physically remove the passenger. Is that legal and/or moral? Or does it have to be a uniformed office…

I thought they were both cops. Having a cop makes it legal, but the moral question is the one we are arguing. I think the cop has the responsibility to remove the kid without endangering the kid.

It's easy for a couple of cops (or even one) to remove a kid from your driveway, even a kid who doesn't want to be removed. Removing an adult from what appeared to be a window seat is going to be harder. That is, the adult can make it harder to do without causing harm to the adult. (Also, the adult is presumably more aware of the potential consequences of their actions.)

Re: A man wouldn’t leave an overbooked United flight, so he was dragged off

#235

The depraved part here is that none of United's employees (flight attendants and/or pilots) on board the aircraft stopped law enforcement or whoever it was from forcibly ejecting this guy. The law may be on United's side but United's employees on board could have been more human about it and not let this happen once the passenger refused to be booted off the plane. Since when is use of force the norm?

Once they called the cops, they had every expectation that force may result. It was their decision to escalate to that point.

Re: A man wouldn’t leave an overbooked United flight, so he was dragged off

#236
For comparison, Delta had a huge number of overbooked flights over the weekend due to weather cancellations. They handled it by raising the compensation for giving up your seat until they had the right number of passengers for the flights.

As a result they got some great press on a weekend when they might have had horrible press: https://www.forbes.com/sites/laurabegleybloom/2017/04/09/why...

Re: A man wouldn’t leave an overbooked United flight, so he was dragged off

#237
post #151

Earlier quoted context omitted.

I'm not trying to rationalize anyone's actions here, but if the captain told you to kill another passenger, that is not within his right of removal of choice for individual. i.e. The captain is only allowed to remove choice for an individual when the group is threatened, given they are in charge, by law, of making choices for group (perhaps for the reason of or related to in-flight matters). Edit: changed he to they.

That's actually not true (afaik). Certainly the command to kill another passenger is unlawful, and you won't carry it out. But also just as certainly he can tell you to leave the aircraft for refusing. There literally is absolutely no legal right for you to stay on that vessel after the captain requests you leave. Plenty of incidents support this on a practical level - captains remove people rarely but not unheard of…

> That's actually not true

What exactly did I say that wasn't true? If a captain removes people for discrimination, then they are removing choice from individual based on making choice for group. People don't want to hear a racist's rationalizations, so as a group decision it might be a good one, especially given it is related to in-flight matters (or the prediction it will be related to in-flight matters). Again, I state that the captain is only allowed (legally) to remove choice for individual when the group (all people in plane) are denied things related to in-flight matters.

Laws are typically rational.

I will note my response was directed to the claim that if they ask you to do something, you must do so. I'm stating that I do not believe, in all cases, the captain has the rational right, by law, to remove choice from an individual if they are not threatening choice for group. That's not to say the captain can't and won't do a removal, but it is irrational to remove choice from individual if they are not threatening group. That also implies it might not pass the muster of law, and a passenger would not be "guilty" of breaking a law by resisting removal. And besides, four people had to go, so the choice to remove that one individual's right to choice was removed by randomness or judgement, both of which are irrational actions.

Re: A man wouldn’t leave an overbooked United flight, so he was dragged off

#238

Earlier quoted context omitted.

> The airlines have run the numbers, and it is clearly more profitable to sell (for example) 105% of the plane, and then if more than 100% show up, pay people off to take a different flight. I guess the op's question is, why was it not done here? (Sadly) Everyone has a price for everything. Obviously that guy's price was not met. As you say, the airline has done the math... does their math include the cost of draggin…

I imagine that the there was effectively a "CAN'T HAPPEN" comment on what to do when nobody bit at $800. I can imagine the people writing the policy imagining that their employees might collude with friends on board to pocket the money if they let the offer get too high.

That's a problem with the processes in place in the airline. They have to do their own due diligence.

Who's to say that this man's price was the lowest price? Turn it into a bidding process, the lowest 5 bids on the plane get paid, and the airline gets their seats.

The potential for misuse is not a good excuse for accepting negative actions.

Re: A man wouldn’t leave an overbooked United flight, so he was dragged off

#239
post #177
post #6

Someone on a different message board put this situation very well: By the letter of the law, United was correct - morally, they were not. Their 'contract of carriage' allows them to IDB (Involuntary Deny Boarding) to passengers due to overselling, and bump people off at-will. Depending on how delayed the passenger would be to their final destination, they would owe compensation (up to a max of $1350) for the trouble.…

A couple of points: 1. You are correct that is what they CoC states, however its not like this is really a free market (ie. the customer didn't really have a choice but to accept those terms). United, and all commercial airlines, effectively have a monopoly license. So, it wasn't really a free and open market that produced those CoC terms. 2. As sign of the "bad faith" of United's contract, the reverse situation is n…

Well said. I'd be curious to hear if there is a major airline that does not have the IDB policy.

Re: A man wouldn’t leave an overbooked United flight, so he was dragged off

#240
post #5

Today must be a fun day to be on United's PR team.

The notion that this day would be significantly different for United's PR team assumes a level of self-awareness on their part that might or might not actually exist.
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