391–400 of 453 posts
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This is actually not true if you hope to sell long term as an Amazon marketplace seller.
Is existing only at Amazon's pleasure any kind of long term strategy for a business?
I'm pretty surprised by the comments here on decorum and civility. The customer called the product a "piece of shit" - yes he used bad language, but he's criticising the product itself. An object. The rep. directly insulted the customer's character (saying he had "poor impulse control" and was throwing a "tantrum"). Is this another example of American tendencies to be extra sensitive about "profanity" or am I missing…
But the BIG issue here is that you must treat customers with respect: if you do not want offer service to certain person, apologize, explain situation on your side (whatever - we are small team, we require dress code, etc.), offer refund, and that is that. Be nice. Be polite.
In short, I do not have problem that they disable his account. Whatever - that is the business. I have problem with their attitude.
Seen from the company's perspective, a user posting a negative Amazon review BEFORE contacting the manufacturer for help is upsetting, especially when as others have noted, it's a product you've invested a lot in, and suddenly you have someone publicly advising others not to buy it. Of course this can cause even a well-meaning employee to go straight to damage control. Not that I'm defending the person here, though.…
Nonsense. If I buy something from you and it sucks, I'm going to leave a negative review. It's not my job to help you make your product better -- pay me a salary, if you want that. Make a better product if you want better reviews.
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Client isn't "bad". They are a customer not a client, the relationship is so very different, you can't just fire a customer or tell them to go away, especially not if you're selling your product on Amazon where people have an expectation of quality.
> They are a customer not a client, the relationship is so very different Mind you, for many non-native English speakers this is very subtle, non-obvious difference. In my language, for instance, we don't have separate words for clients and customers.
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Every company selling products via the internet in the EU.
Definitive NO. I think you mean they have to offer free _return shipping_. I only know the situation in Germany for that, and the law here is not even as straightforward as most customers expect, just the big online retailers are pretty relaxed with their return policies (because that is what the customers are expecting). There is no situation where you could insist on keeping a defective product, and its also not co…
I don't know why many comments about "the customer is clearly an asshole, therefore he deserves the lock not working/the company has the legal rights to do so blah blah" are modded so high right now. Even when the customer is an asshole, that has absolutely nothing to do with a security device betraying him or not. I'm very glad that the customer is now only denied access to the app. I can see one day a company that…
Tactical note: Drop the last paragraph. It adds nothing, and takes away from the point you very effectively made prior. People will most strongly remember the first and especially the last words you say to them. Make sure those words are the ones you want remembered.
It is important to see although this door lock/car control/whatever problem is new, the underlying thought process is not new. Not having the rights to understand and modify, leading to having to trust what "the cloud" or proprietary software does (especially those that determine your personal security) is a topic that was brought up again and again by the people I mentioned. We will be lost in the details of this particular case of this door lock/crazy customer/picky company otherwise, so I think it is worthy to relay the principles.
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"You never win an argument with a customer."
That is a hundred times better than the standard version. I am stealing that for sure. Do you know who to credit?
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I get the sentiment, but why should a hardware company let the user keep the device and their money? Issuing a refund and finding a way to retrieve the device so it can be resold makes much more sense to me. Especially for a small company.... Giving away your product for free to every customer that complains seems like a quick way to go out of business. If you buy a faulty ipad from apple, they'll certainly give you…
> If you buy a faulty ipad from apple, you can certainly get your money back, but you need to return the faulty device too Sure, but Apple won't remotely disable your device until you turn it in for a refund. If you want to preëmptively cut off services, you should initiate the refund. That leaves the customer with a free (albeit broken) product. This is partly why few companies remotely disable devices after purchas…
That seems like a contract that clearly shouldn't be allowed.
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Welcome to American culture. If you think this is bad, look at how parents judge other parents' parenting skills. Mom-shaming is one of the great American past-times. There are few cultures in the developed world with such a strong affinity for judging others. It's the root of the political climate, too: two people who might otherwise get along will, for example, often never have a second date once they discover they…
Shaming others is one of the basic acts of culture reinforcement. It's everywhere in one form of another, not just America. You might notice it here if you're a foreigner because what we shame might be different than where you come from.