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iPhone App will not stay open - just flashes when trying to launch

community.garadget.com

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Re: iPhone App will not stay open - just flashes when trying to launch

#141

Post by bigbugbag »

jitix wrote: post #125

We should probably start having regulations around IOT servcies. The issue here isn't that the customer or the service rep was abusive. The real issue is that the company can disable the cloud service that is essential for their product to work based on their perception of the customer. It seems really risky to purchase IOT products right now.

Could it be different though ? IOT is closely related to MMO videogames in that most servers close down at some point in the not so distant future.

I will not buy any IoT ever, even with regulations.

Factor in that IoT has terrible security and has already been massively exploited and now you're part of a criminal ring of webcam owners or fridges or whatever gizmo that attempted to DoS a DNS root server or government or antiterrorist unit and according to laws you can be jailed/decapitated/fined or worse.

Re: iPhone App will not stay open - just flashes when trying to launch

#142

Post by mnw21cam »

raverbashing wrote: post #59

I can't believe people are still buying any "cloud powered" crap for their homes Fool me once shame on you, fool me twice... Don't buy anything "cloud powered/IoT stuff" unless you know what you are doing and the product has been vetted by the general public and you're aware that there will be breaches Right now the number of IoT stuff I intend to buy is Zero

> vetted by the general public

Or preferably vetted by Matthew Garrett. (I'm not sure - has he actually given a clean bill of health to any cloud powered/IoT device?)

Re: iPhone App will not stay open - just flashes when trying to launch

#143

Post by vbezhenar »

Client is bad. I don't care, it's his problems. Service is not that good. I care about it, those could be my problems. I don't behave like that client, but who knows, what they don't like.

Actually I'm surprised if it's legal to do. In my country, if you're doing public business, you can't choose your clients. You set price, client pays money, you serve client. You can't deny your service just because of reasons. There are some exceptions like face-control on half-private parties, but those are gray areas.

And, hell, no clouds near my, unless they are completely optinal. They are terrible for user. I hope, people will learn it and will avoid clouds like plague. User should own his data and code to process that data.

Re: iPhone App will not stay open - just flashes when trying to launch

#145

Post by justin_vanw »

This is (hopefully) someone who has very little experience dealing with customers and did a bad job today. It's not some web 3.0 holocaust that we all have to be shocked and amazed about.

I'm sure he'll get chastised and everyone involved will continue to be fine (and maybe a little wiser). Or we'll turn it into some major incident with our weird fixation and the person will get fired and it will turn into a 'whole big thing'.

Re: iPhone App will not stay open - just flashes when trying to launch

#146

Post by sametmax »

dqv wrote: post #84
atemerev wrote: post #72

"Throwing a tantrum"? The review in question is something along the lines of "the control app is flashing and doesn't work at all. This is junk, don't waste your money on it. 1/5 stars." If you make any public facing products, you will occasionally get such (and worse) reviews even if your product is a shiny perfection forged in heaven by angels themselves and wrapped in magic. Fact of life. On the other hand, the su…

>I am also quite surprised by the number of comments here at HN siding with Garadget. I don't agree with disabling the customer's device, but I also don't agree with customers somehow being absolved of having a minimum level of decorum.

People don't have decorum IRL. When something doesn't, they tell of their friends it's a piece of shit. If you submit yourself to a review system, you gotta expect it. If you can't accept that you need to change your view to see the world the way it is, not rambling, expecting the world to change for you. Unless you are able to change the world. But people rambling never do.

Re: iPhone App will not stay open - just flashes when trying to launch

#147

Post by deadbunny »

mmjaa wrote: post #130
dqv wrote: post #84

Earlier quoted context omitted.

>I am also quite surprised by the number of comments here at HN siding with Garadget. I don't agree with disabling the customer's device, but I also don't agree with customers somehow being absolved of having a minimum level of decorum.

>minimum level of decorum Free speech doesn't mean much? Entire nations were founded on the basis of individual rights to bitch about things they don't like, without incurring oppressive retaliation. Really, this is imperialism versus the free market. Either you harden up and listen to the people whose participation influences your survival directly (i.e. customers), or you go out of business. In this case, the latte…

> Entire nations were founded on the basis of individual rights to bitch about things they don't like, without incurring oppressive retaliation.

From the Government.

Re: iPhone App will not stay open - just flashes when trying to launch

#148

Post by restlessmedia »

atemerev wrote: post #72

"Throwing a tantrum"? The review in question is something along the lines of "the control app is flashing and doesn't work at all. This is junk, don't waste your money on it. 1/5 stars." If you make any public facing products, you will occasionally get such (and worse) reviews even if your product is a shiny perfection forged in heaven by angels themselves and wrapped in magic. Fact of life. On the other hand, the su…

I absolutely agree. From an outsider, the reaction from Garadget will stay in my mind far longer than the initial review. Imagine this in a bricks and mortar high-street shop? 'The customer is always right' is a difficult but noble stance - if a customer is being difficult, suck it up, be sickly nice then go out the back and scream when they've left.

Re: iPhone App will not stay open - just flashes when trying to launch

#149

Post by msh »

pfarnsworth wrote: post #137
dangrossman wrote: post #95

Earlier quoted context omitted.

How would you feel if you bought a Tesla Model S, then a few weeks later they called you up and said "we don't like your online review of your car, so we're going to disable most of its functionality, but you can return it for a refund". $8000+ in option packages on that car rely on cloud functionality run by Tesla. If you don't -want- a refund, but -want- the car you already paid for that's sitting in your driveway,…

Musk did actually blacklist a someone for tweeting something unfavorable towards Musk. https://cleantechnica.com/2016/02/03/sour-model-x-unveiling-...

But he did not disable a car. Refusing to continue to sell new products to a customer you consider rude is very different from bricking the product the customer is already having bought and using.

Re: iPhone App will not stay open - just flashes when trying to launch

#150

Post by tomc1985 »

raverbashing wrote: post #59

I can't believe people are still buying any "cloud powered" crap for their homes Fool me once shame on you, fool me twice... Don't buy anything "cloud powered/IoT stuff" unless you know what you are doing and the product has been vetted by the general public and you're aware that there will be breaches Right now the number of IoT stuff I intend to buy is Zero

There are already established protocols in this space that never needed and do not require a cloud connection, let alone internet. (I forget their names, but industrial control automation has a long history) Why can't device makers simply speak the language?
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